Client Strategist

Careers; Cape Town; Remote; ZAR 400,000 - 600,000; Full time

Job summary

A national digital marketing leader is seeking a Client Strategist to enhance relationships with eyecare professionals. This fully remote position emphasizes strategic planning, performance analysis, and client communication to drive measurable growth in the eyecare sector. Ideal candidates will have a strong digital marketing background and the ability to analyze data for marketing success.

Qualifications

• 3-5 years in a client-facing role with strategic responsibilities.
• Experience in digital marketing and SEO.
• Proven success in building strong client relationships.

Responsibilities

• Lead client relationships, set expectations, and support clients.
• Create focused marketing strategies based on data.
• Use analytics tools for performance analysis and reporting.

Skills

Customer Service

Client Support

Action Plans

Account Management

Client Satisfaction

Service Delivery

Tools

Google Analytics

CallRail

SEMrush

CRM

Job description

At EyeCarePro we specialize in digital marketing solutions for optometrists and eyecare practices across North America. Our mission is to help independent practices thrive through smart marketing strategies performancefocused services and meaningful client relationships. From web design and SEO to advertising content and patient acquisition tools were the industry leader in helping eyecare professionals grow.

Were a fully remote team that values clarity accountability and collaboration. You wont find micromanagement here just good people doing meaningful work and constantly learning along the way. If youre passionate about making an impact and helping small businesses succeed youll feel right at home.

Were hiring a Client Strategist who brings clarity integrity and critical thinking. This is not a typical account management role it blends strategic planning performance interpretation and client relationship leadership. Youll guide eyecare business owners through data insights help them understand whats working (and whats not) and drive measurable growth.

Were looking for someone grounded thoughtful and accountable. If you love problemsolving communicate with purpose and thrive in highautonomy environments we want to hear from you.

What Youll Be Responsible For

Client Relationship Management

Lead the relationship with each assigned client

Set expectations guide conversations and ensure clients feel supported and understood

Strategic Planning and Direction

Create focused marketing strategies based on business goals data and best practices

Translate insights into clear confident recommendations

Work with content design development and campaign teams to bring strategies to life

Align deliverables keep timelines on track and ensure execution is smooth

Performance Analysis and Reporting

Use platforms like Google Analytics CallRail and CRM tools

Deliver clear insightful reports and guide next steps based on performance

Proactive Ownership

Anticipate challenges and raise risks early

Maintain momentum and protect both trust and results

Discernment and DecisionMaking

Make informed contextaware recommendations

Know when to take action and how to communicate your reasoning

What Were Looking For

Strategic thinker who builds marketing plans that connect to business goals

Strong performance interpretation skills you can turn numbers into direction

Confidence in clientfacing communication with clarity and empathy

Strong project and time management you follow through without chasing

Integrity and emotional intelligence you show up prepared and communicate with care

What You Bring

35 years in a clientfacing role with strategic responsibilities

Proven success building strong client relationships and delivering results

Experience in digital marketing SEO content or performancebased services

Familiarity with tools like Google Analytics CallRail SEMrush and CRMs

Ability to manage multiple accounts without losing focus or missing details

Strong written and verbal communication skills

A track record of sound decisionmaking under pressure

Work Requirements

Remote : 100% workfromhome opportunity

Schedule : Monday to Friday 8 : 00 AM 4 : 00 PM Eastern Time

Must Have :

Personal computer monitors and essential tech

Professional and quiet workspace

Reliable highspeed internet

Backup power supply (if applicable)

What We Expect

We value clear thinking thoughtful communication and a steady presence especially when things are uncertain or complex. Youll be trusted to lead without being micromanaged which means raising your hand early asking smart questions and owning your outcomes.

If youre someone who cares deeply about doing great work and helping clients succeed wed love to get to know you.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1

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