Client Solutions Manager, Mid Market Industry - Global Business Solutions - South Africa

TikTok; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Client Solutions Manager to join their Global Business Solutions team. In this pivotal role, you will help Mid Market industry clients achieve their marketing goals on one of the fastest-growing platforms. Your strategic, solution-driven approach will empower clients to leverage innovative advertising products and data-driven insights for measurable results. This exciting opportunity involves building long-term relationships, overseeing campaign execution, and providing actionable insights to drive business growth. If you are passionate about digital marketing and client success, this role is perfect for you.

Qualifications

• 5+ years in client-facing roles, especially in digital marketing.
• Strong analytical skills to optimize campaign performance.

Responsibilities

• Guide clients in leveraging TikTok’s advertising products for growth.
• Build lasting relationships with key clients and agencies.

Skills

Digital Marketing

Client Relationship Management

Data Analytics

Strategic Thinking

Problem-Solving

Education

Bachelor's Degree in Marketing or related field

Tools

Social Media Advertising Platforms

Attribution Modeling Tools

Job description

Join TikTok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping Mid Market industry clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for TikTok’s innovative advertising products and strategies. You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok’s creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth.

Responsibilities

1. Champion TikTok’s Product Solutions: Act as a strategic advisor, guiding Mid Market Industry clients to leverage TikTok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
2. Drive Product Adoption & Growth: Advocate for the adoption of TikTok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
3. Foster Client Relationships: Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok’s product offerings.
4. Oversee Campaign Execution: Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
5. Provide Product-Driven Insights: Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
6. Collaborate & Innovate: Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development.
7. Support Partnership (BPM) Teams: Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok’s product solutions that align with client needs and objectives.
8. Optimize and Troubleshoot: Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
9. Drive Business Growth: Focus on client retention, upsell opportunities, and renewals by identifying how TikTok’s products can deliver long-term value and foster deeper client engagement.
10. Conduct Business Reviews: Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.

Minimum Qualifications

1. Experience: At least 5 years of experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy, preferably with Mid Market Industry clients or agencies.
2. Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
3. Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
4. Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
5. Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector.

Preferred Qualifications

1. Experience working with social media advertising platforms (TikTok or similar).
2. Familiarity with attribution modeling and performance measurement techniques.
3. Background in agency work or experience collaborating with agencies.
4. Flexibility to travel for client meetings, events, or other business needs.