Client Services Manager (GLR)

Parvana; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A financial service solutions provider in Johannesburg seeks a professional to manage client relationships and optimize system solutions. The ideal candidate will have extensive experience in the Software Development Life Cycle and project management. Responsibilities include leading project discussions and ensuring seamless communication between clients and internal teams. This full-time role emphasizes a culture of continuous learning and collaboration.

Qualifications

• 3-5 years of relevant experience.
• Demonstrated proficiency in Software Development Life Cycle (SDLC) and project management.
• Extensive experience in client service management.

Responsibilities

• Partner closely with clients to craft robust system solutions.
• Lead discussions on project priorities and manage scope adjustments.
• Guide projects through each stage of the development lifecycle.

Skills

Customer Service

Client Expectations

Client Requirements

Analytical skills

Problem-solving

Communication

Education

Relevant tertiary qualification

Job description

Overview

About our client :

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit they boast a dedicated team of over 600 employees many with over a decade of tenure. They have built their culture on a feeling of togetherness trust and respect and are always looking to support employees continuous learning. Using Agile they provide diverse services with a focus on research innovation and improvement.

Responsibilities

• Partner closely with clients and internal teams to craft robust system solutions.
• Be the first point of contact for system support and process assistance.
• Lead discussions on project priorities and manage scope adjustments with ease.
• Support developers in understanding client needs and translating them into actionable tasks.
• Guide projects through each stage of the development lifecycle ensuring seamless progress.
• Take charge of system administration and fine-tune configurations for optimal performance.
• Foster clear and effective communication between clients and internal stakeholders.
• Drive innovation by identifying and implementing enhancements to boost quality and productivity.
• Embrace continuous learning to enhance personal effectiveness and efficiency.

Requirements

• A relevant tertiary qualification would be beneficial.
• 3-5 years of relevant experience.
• Demonstrated proficiency in the Software Development Life Cycle (SDLC) and project management processes.
• Extensive experience in client service management.
• Meticulous attention to detail.
• Strong communication and interpersonal skills.
• Proficient in analytical and problem-solving abilities.

Job ID: J106973

PS Even if you feel you don t have all the skills listed or if this spec isn t what you are looking for feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer do visit our website -

CSM, SDLC, Agile, Analysis, Client Facing

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1