Client Services Manager: Commercial Banking

nedbank; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Nedbank is seeking a Client Services Manager in Johannesburg to manage complex client complaints, foster relationships, and drive service excellence. The ideal candidate will have a strong background in client servicing with relevant qualifications to ensure compliance and operational efficiency. If you have the ambition to succeed in a dynamic banking environment, this could be your opportunity.

Qualifications

• 3-5 years' experience in servicing Juristic clients in a commercial environment.
• Must have relevant qualifications such as NQF Level 5.

Responsibilities

• Resolve complex client complaints and maintain relationships.
• Drive Nedbank culture and support business objectives.
• Identify sales opportunities and communicate issues effectively.

Skills

Client Service Management

Customer Focus

Communication

Building Partnerships

Performance Management

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

NQF 5 or Business Relevant Certificate or Diploma or Institute of Banking

Job description

Client Services Manager: Commercial Banking

Details

Location:

Johannesburg, ZA

Date: 10 Jul 2025

Reference: 140964

Job Classification

Requisition: 140964
Title: Client Services Manager: Commercial Banking
Closing Date: 16 July 2025
Location: Edenvale

Job Family

Sales and Services

Client Service

Manage Managers

Job Purpose

To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, identify areas of development and improvements.
• Drive Nedbank culture by bringing the Nedbank values and behaviors to life through own behavior, practice, and self-growth.
• Build strong working relationships within your team by sharing information through meetings, regular communication, and providing value adding services.
• Support the achievement of the business strategy, objectives, and values.
• Identify and communicate sale opportunities, problems, issues and develop appropriate solutions.
• Prioritise tasks to ensure work is completed efficiently.
• To be able to adjust effectively within changing environments.
• Step-up, take initiative and be able to respond with speed.
• Build trusting working relationships with subordinates, managers, and support departments.
• Deliver worldclass servicethat fosters mutual trust and confidence.
• Act in the client's interest, inform the client, do what you say and promise, take accountability.
• Ensure all compliance on mandatory training is completed timeously.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Must have completed NQF 5 orBusiness Relevant Certificate or Diploma or Institute ofBanking.

Minimum Experience Level

• Must have a minimum of 3 - 5 years' experience in servicing Juristic clients in a commercial environment

Technical / Professional Knowledge

• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management
• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]