Client Services Manager at Parvana Recruitment

Parvana Strategic Sourcing; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player in financial services seeks a dedicated professional to enhance client service management and project oversight. In this role, you'll collaborate with clients and internal teams to ensure smooth operations and effective communication. Your expertise in the Software Development Life Cycle and Agile methodologies will be crucial as you manage project scope changes and drive service quality improvements. Join a vibrant team that values trust, respect, and continuous learning, and make a meaningful impact in the healthcare sector while advancing your career in a supportive environment.

Qualifications

• Ideal candidate has a relevant degree and experience in client service management.
• Broad understanding of healthcare industry is essential.

Responsibilities

• Collaborate with clients and IT to align processes and solutions.
• Manage client project scope changes and oversee SDLC tasks.

Skills

Client Service Management (CSM)

Software Development Life Cycle (SDLC)

Agile

Education

Relevant Tertiary Degree (e.g., BCom)

Job description

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
• Provide initial system support to clients.
• Manage and actively participate in Operational Meetings and reporting.
• Oversee and manage all client project scope changes.
• Work directly with developers to clarify and define client requirements.
• Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
• Handle system and system environment administration, release management, and configuration.
• Manage general System, Process, and Client Communication.
• Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
• Actively develop skills to improve personal effectiveness and efficiency.

What our client is looking for:

• A relevant tertiary degree would be ideal (e.g., BCom).
• Experience in client service management.
• Experience with SDLC and related project management processes.
• Broad understanding of, and experience in, the healthcare industry is essential.

Job ID:

• J106873

Desired Skills:

• CSM
• SDLC
• Agile