Client Services Manager

Parvana; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading financial services company in Johannesburg is seeking a skilled project manager to assist clients and oversee project changes. The ideal candidate will have a strong background in client service management, a relevant degree, and experience in the healthcare industry. You will play a crucial role in aligning projects with client needs and enhancing service delivery within a collaborative team environment.

Qualifications

• A relevant tertiary degree would be ideal.
• Experience in client service management.
• Broad understanding of healthcare industry is essential.

Responsibilities

• Collaborate with clients and manage all client project scope changes.
• Manage tasks throughout all stages of the SDLC.
• Proactively identify and implement service quality improvements.

Skills

Client service management

SDLC

Project management processes

Healthcare industry knowledge

Education

Relevant tertiary degree (e.g., BCom)

Job description

About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
  
• Provide initial system support to clients.
  
• Manage and actively participate in Operational Meetings and reporting.
  
• Oversee and manage all client project scope changes.
  
• Work directly with developers to clarify and define client requirements.
  
• Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
  
• Handle system and system environment administration, release management, and configuration.
  
• Manage general System, Process, and Client Communication.
  
• Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
  
• Actively develop skills to improve personal effectiveness and efficiency.
  
  

What our client is looking for:

• A relevant tertiary degree would be ideal (e.g., BCom).
  
• Experience in client service management.
  
• Experience with SDLC and related project management processes.
  
• Broad understanding of, and experience in, the healthcare industry is essential.
  
  

Job ID:

• J106873
  
  

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers