Client Services Manager

Computershare; Johannesburg; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A global financial services company based in Johannesburg is seeking a Client Service Manager. You will be responsible for maintaining client relationships, ensuring operational requests are fulfilled, and delivering high-quality customer service. The ideal candidate has a Business degree, strong communication skills, and proficiency in MS Office. This full-time role offers a hybrid work model and various employee rewards.

Benefits

Flexible work arrangements

Health and wellbeing rewards

Opportunity for company share purchase

Recognition awards and team events

Qualifications

• Good understanding of work routines, the SCRIP system, procedures, and operational functions.
• Understanding of registry legislation, the Companies Act, JSE Securities Exchange Rules, and Strate legislation.
• Knowledge of how various departments interlink and work together to achieve organizational goals.
• Strong communication skills, both verbal and written.

Responsibilities

• Administer client requirements and maintain current operational relationships.
• Review and approve monthly billing invoices.
• Follow risk management procedures to minimize risks.
• Engage in special projects to generate additional income.

Skills

Customer Service

Client Expectations

Client Support

Issue Resolution

Account Management

Service Delivery

Client Satisfaction

Procedures

Service Level Agreements

New Clients

Education

Grade 12

Degree in Business

Tools

MS Office

Job description

Location: Johannesburg (Hybrid)

In this position, you'll be based in the Johannesburg office for a minimum of three days a week with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at give you a world of potential.

The Client Service Manager is responsible for maintaining client relationships through regular contact and delivering high-quality customer service to issuer clients, together with the Client Services Support Administrators. They ensure that operational requests are fulfilled accurately and within agreed timeframes.

A role you will love

The Client Service Manager will work closely with the Client Services Support Team and relevant internal stakeholders to ensure all client requests and activities are actioned and reviewed to meet strict deadlines and service delivery standards.

Key responsibilities include:

• Administer client requirements and understand client needs; maintain current operational relationships to retain existing clients and attract new business.
• Maintain accurate contact details and company information in registers.
• Administer issuer operational requests.
• Review and approve monthly billing invoices.
• Follow risk management procedures to minimize risks.
• Engage in special projects to generate additional income and help clients save costs.
• Retain current clients and attract new business to increase revenue across business units.
• Maintain excellent client relationships and service standards.
• Support team members and other departments to uphold information integrity and conduct.

Qualifications and skills you will bring:

• Grade 12
• Degree in Business (Essential)
• Good understanding of work routines, the SCRIP system, procedures, and operational functions
• Proficiency in MS Office applications (Essential)
• Understanding of registry legislation, the Companies Act, JSE Securities Exchange Rules, and Strate legislation
• Knowledge of how various departments interlink and work together to achieve organizational goals
• Strong communication skills, both verbal and written

Rewards designed for you

• Flexible work arrangements to balance work and lifestyle
• Health and wellbeing rewards tailored for you and your family
• Opportunity to purchase company shares with a company contribution
• Recognition awards, team events, and investment in your future

Our welcoming community and experienced colleagues are here to support your career growth. Learn more about our rewards and life at Computershare at the careers hub.

Experience: Manager

Key Skills: Customer Service, Client Expectations, Client Support, Issue Resolution, Account Management, Service Delivery, Client Satisfaction, Procedures, Service Level Agreements, New Clients

Employment Type: Full-Time

Department / Functional Area: Client Services

Experience: years

Vacancy: 1