Client Services (Fais / Brokerage - Commodities / Otc / Jse) - 7 Month Contract

Isilumko Staffing; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an experienced Client Service Consultant to enhance their Johannesburg team on a 6-month contract. This role is pivotal in providing exceptional service to clients, educating them about stock market opportunities, and facilitating their trading experiences. Ideal candidates will possess a strong background in client service within a broker environment, with comprehensive knowledge of financial products. If you thrive in dynamic environments and are passionate about client satisfaction, this is an exciting opportunity to make a significant impact.

Qualifications

• 3 years' client service experience in a Broker environment.
• FAIS accredited or studying towards accreditation.
• Tertiary qualification or studying towards.

Responsibilities

• Act as primary contact for Traders and investors.
• Educate clients about the stock market.
• Guide clients on how to trade and invest in products.

Skills

Client Service Experience

Product Knowledge (JSE Equities, SAFEX, etc.)

JIRA Application Knowledge

Communication Skills

Conflict Handling

Multi-tasking

Client Centric

Ability to Work Under Pressure

Education

Matric

Tertiary Qualification or Studying Towards

FAIS Accreditation or Studying Towards

Tools

JIRA

Job description

One of the TOP banks in S.A. is looking for an experienced Client Service Consultant to join their JHB team on a 6-month contract.

Qualifications and experience :

• 3 years' client service experience in a Broker environment
• Must have product knowledge : JSE Equities, SAFEX, Contract for differences, warrants, installments
• JIRA application knowledge
• Matric
• Tertiary qualification or studying towards
• FAIS accredited or studying towards
• Communication
• Client centric
• Able to handle conflict
• Work under pressure
• Client satisfaction
• Multi-tasking

Key performance areas :

• Cross sell
• Act as primary contact for Traders and investors
• Educate clients about the stock market
• Engage with the Broker and ensure you keep abreast of the products
• Responsible for trading and investing in JSE equities / derivative products, OTC products / warrants / futures / commodities
• Guide clients on how to trade and invest in the products
• Engage with the Transfer Secretary regarding share withdrawals