Client Services Clerk - Front Desk Reception

JDJ Diagnostics; East London; On-site; ZAR 20 000 - 30 000; Full time

Job summary

An established industry player is looking for a dedicated client services operator to enhance client interactions and streamline communication between healthcare providers. This full-time role involves managing client inquiries, processing orders, and maintaining accurate records in a fast-paced environment. The ideal candidate will possess strong communication skills, proficiency in relevant software, and a commitment to delivering exceptional customer service. If you're passionate about healthcare and enjoy working collaboratively, this opportunity could be the perfect fit for you.

Qualifications

• Completed Matric required for the position.
• 1+ years experience in customer service or healthcare preferred.

Responsibilities

• Serve as primary contact for clients, addressing inquiries and concerns.
• Assist in placing laboratory test orders and ensure accurate information.

Skills

Verbal Communication

Written Communication

Microsoft Office Suite

Laboratory Information Management Systems (LIMS)

Organizational Skills

Problem-Solving Skills

Confidentiality Handling

Customer Service

Arabic Speaking

Education

Completed Matric

Tools

Laboratory Information Management Systems (LIMS)

Microsoft Office Suite

Job description

JDJ Diagnostics is seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between laboratory healthcare providers, and assisting with various administrative tasks. This role requires excellent communication skills, organizational abilities, and knowledge of laboratory operations.

Key Responsibilities :

1. Client Interaction : Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.
2. Order Processing : Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.
3. Tracking of Lab Turnaround Time : Responsible for tracking samples into the lab via couriers, following up on results, and ensuring TAT is adhered to.
4. Client Education : Educate clients on available testing services, processes, and turnaround times to ensure they are well-informed.
5. Query Resolution : Address and resolve any client issues or concerns, coordinating with laboratory personnel for timely resolution.
6. Database Management : Maintain and update client records in the Laboratory Information Management System (LIMS), ensuring accuracy and confidentiality.
7. Scheduling : Schedule appointments for specimen collection, informing clients of the process and timelines.
8. Collaboration : Work closely with laboratory technicians, pathologists, and staff to ensure efficient workflow and client service.

Qualifications :

1. Education : Completed Matric
2. Experience : Previous experience in customer service, healthcare, or a laboratory setting is beneficial.
3. Skills :

• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and Laboratory Information Management Systems (LIMS).
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to handle confidential information with discretion.

Personal Attributes : Friendly, professional demeanor with a strong focus on customer service and patient satisfaction.

Required to work evening, morning, or weekend shifts based on client needs.

Key Skills : Arabic speaking, Administration, General Services, Billing, Import, Administration Support

Employment Type : Full Time

Experience : 1+ years

Vacancy : 1