Client Services Clerk

JDJ Diagnostics; Durban; On-site; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is looking for a dedicated client services operator to enhance client interactions and support laboratory operations. In this role, you will be the primary point of contact for clients, ensuring smooth communication with healthcare providers and assisting with administrative tasks. Your strong communication and organizational skills will be essential in managing client inquiries, processing orders, and tracking laboratory turnaround times. This is a fantastic opportunity to work in a dynamic environment where your contributions will directly impact client satisfaction and service excellence.

Qualifications

• Completed Matric is required for this role.
• Previous experience in customer service or healthcare is beneficial.

Responsibilities

• Serve as the primary contact for clients, addressing inquiries and concerns.
• Assist clients with laboratory test orders and maintain client records.

Skills

Verbal Communication

Written Communication

Microsoft Office Suite

Laboratory Information Management Systems (LIMS)

Organizational Skills

Problem-Solving Skills

Education

Completed Matric

Tools

Laboratory Information Management Systems (LIMS)

Microsoft Office Suite

Job description

JDJ Diagnostics is seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between the laboratory, healthcare providers, and assisting with various administrative tasks. This role requires a blend of excellent communication skills, organizational abilities, and knowledge of laboratory operations.

Key Responsibilities:

1. Client Interaction: Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.
2. Order Processing: Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.
3. Tracking of Lab Turnaround Time: Responsible for tracking samples into the lab via couriers and following up on results to ensure TAT is adhered to.
4. Client Education: Educate clients on available testing services, processes, and turnaround times to ensure they are well-informed.
5. Query Resolution: Address and resolve any client issues or concerns, coordinating with appropriate lab personnel to ensure timely resolution.
6. Database Management: Maintain and update client records in the laboratory information management system, ensuring accuracy and confidentiality of information.
7. Scheduling: Schedule appointments for specimen collection, ensuring clients are informed of the process and timelines.
8. Collaboration: Work closely with laboratory technicians, pathologists, and other staff to ensure efficient workflow and exceptional client service.

Qualifications:

Education: Completed Matric

Experience: Previous experience in customer service, healthcare, or a laboratory setting would be beneficial.

Skills:

1. Strong verbal and written communication skills.
2. Proficient in Microsoft Office Suite and laboratory information management systems (LIMS).
3. Ability to manage multiple tasks in a fast-paced environment.
4. Detail-oriented with strong organizational and problem-solving skills.
5. Ability to handle confidential information with discretion.

Personal Attributes: Friendly, professional demeanor, with a strong focus on customer service and patient satisfaction.

Required to work evening, morning, or weekend shifts based on client needs.