Client Service Representative

Volvo Financial Services; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Volvo Financial Services is looking for a dedicated finance professional to coordinate contract activation and manage dealer relationships in Johannesburg. This multifaceted role requires strong communication and planning skills, with opportunities for collaboration across departments. Ideal candidates will possess a diploma in Commercial Training and several years of experience in commercial finance, along with proficiency in Microsoft 365.

Benefits

Competitive compensation and benefits package

Diverse and inclusive work environment

Support for personal development

Work-life balance flexibility

Qualifications

• 2 to 4 years experience in Commercial finance.
• Basic knowledge of leasing and financing.
• Good experience in contract and document management systems.

Responsibilities

• Responsible for coordinating documents for contract activation.
• Support with settlement of new business in financing and insurance sector.
• Serve as the contact person for customer and dealer inquiries.

Skills

Communication skills

Interpersonal skills

Planning and organizing

Time management

Proficiency in English

Education

Diploma/Certificate in Commercial Training

Tools

Microsoft 365

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The main purpose of the role is to offer a diverse and varied work area in Wholesale and Retail Business within the Operations, Contract Activation, and Administration sectors.

It requires a high degree of teamwork as well as individual responsibility in managing a portfolio of dealers and customers. This includes requests on settlements, release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation, and any other customer requests.

Reporting: This position reports to Teamleader Operations.

Job Objectives

• Responsibility for coordinating/managing documents for contract activation.
• Support with settlement of new business in the financing and insurance sector, as well as release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation, and other customer requests.
• Manage and support existing contracts during and at the end of their terms for VFS Southern Africa.
• Ensure interdepartmental collaboration with Sales, Credit, Finance & Accounting, Collections, AML, remarketing, legal, and IT.
• Serve as the contact person for customer and dealer inquiries, developing and supporting solutions or forwarding to responsible parties.
• Support with Dealer Purchase Financing (wholesale), including accounts receivable purchase (Factoring), payment reviews, floorplan document monitoring, audit, credit line monitoring, continuous improvement, planning and monitoring of floor checks, maintaining master data, and updating dealer financing plans.
• Support and manage all relevant tasks in contract processing.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualifications & Job Experience

• Diploma/Certificate in Commercial Training.
• Basic knowledge of leasing and financing.
• 2 to 4 years experience in Commercial finance.
• Fully proficient in Microsoft 365.
• Good experience in contract and document management systems.

Key Competencies

• Strong communication skills (written/verbal).
• Good interpersonal skills.
• Good planning and organizing skills.
• Good time management skills.
• Proficiency in English.

Shortlisted candidates must complete and sign personal verification permission, consent, and indemnity declarations for reference, criminal, credit, qualification, vetting, and other checks.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 27 June 2025.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities across our leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will work with some of the sharpest and most creative minds in our field to leave society in better shape for the next generation. We are passionate about our work and thrive on teamwork. We are nearly 100,000 people worldwide united by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we work together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions to meet evolving customer needs. Headquartered in Gothenburg, Sweden, VFS operates in over 50 markets.

What’s in it for you?

We offer a competitive compensation and benefits package, a diverse and inclusive work environment, and support your personal development to achieve your career goals. Volvo Financial Services is an on-site business, and we offer flexibility to support your work-life balance, fostering our culture of collaboration and innovation.