Client Service Representative

AB Volvo; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading company in sustainable transport solutions where you will be responsible for managing dealer contracts and customer requests. In this role, you will utilize your expertise in commercial finance and work collaboratively across departments to ensure seamless operations.

Benefits

Competitive compensation and benefits package

Culture of care and inclusion

Support for personal development

Qualifications

• 2 to 4 years experience in commercial finance.
• Basic knowledge of leasing and financing.
• Good experience in contract and document management.

Responsibilities

• Coordinate/manage documents for contract activation.
• Support with settlement of new business in financing and insurance.
• Be the contact person for customer and dealer inquiries.

Skills

Interpersonal skills

Planning and organizing skills

Education

Diploma/Certificate in Commercial Training

Tools

Microsoft 365

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The main purpose of the role is to offer a diverse and varied work area in Wholesale and Retail Business within the Operations, Contract Activation, and Administration sectors.

It requires a high degree of teamwork as well as individual responsibility in managing a portfolio of dealers and customers. This includes requests on settlements, release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation, and any other customer requests.

Reporting: This position reports to Teamleader Operations.

Job Objectives:

1. Responsibility for coordinating/managing documents for contract activation.
2. To support with settlement of new business in the financing and insurance sector as well as release of security, cross border approvals, amortization schedules, Insurance on assets checks and confirmation, and any other customer requests.
3. To manage and support with existing contracts during and at the end of their terms for VFS Southern Africa.
4. To ensure interdepartmental collaboration with Sales, Credit, Finance & Accounting, Collections, Anti-Money Laundering/AML, Remarketing, Legal, and IT.
5. To be the contact person for customer and dealer inquiries as well as the development and support of corresponding solutions or forwarding to the responsible parties.
6. To support with Dealer Purchase Financing (wholesale), including accounts receivable purchase (Factoring), review of payments, monitoring of floorplan documents and audit, credit line monitoring, continuous improvement, planning and monitoring of floor checks, maintaining master data, and creating and updating the dealer financing plan.
7. To support and manage all relevant tasks in the contract processing.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualifications & Job Experience

• Diploma/Certificate in Commercial Training.
• Basic knowledge of leasing and financing.
• 2 to 4 years experience in commercial finance.
• Fully proficient in Microsoft 365.
• Good experience in contract and document management systems.
• Good interpersonal skills.
• Good planning and organizing skills.

Shortlisted candidates must complete and sign personal verification permission, consent, and indemnity declarations, to perform reference, criminal, credit, qualification, vetting process (if applicable to position), and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative minds in our field to leave society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Headquartered in Gothenburg, Sweden, VFS serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus a diverse working environment with a culture of care and inclusion. We support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well with our culture. Being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company harnessing automated driving, electromobility, and connectivity.

Our people are passionate about what they do, aim for high performance, and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care, and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for future generations.