Client Service Representative

Volvo; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

Volvo is seeking a skilled professional for a role focused on operations, contract activation, and customer management in the finance sector. You will handle document management, support contracts, and engage in collaboration with various departments. Ideal candidates will have commercial training and finance experience, contributing to the sustainable transport solutions that Volvo is committed to delivering.

Benefits

Competitive compensation package

Diverse and inclusive work environment

Support for personal development

Qualifications

• 2 to 4 years of experience in Commercial finance.
• Basic knowledge of leasing and financing.
• Experience with contract and document management systems.

Responsibilities

• Coordinate and manage documents for contract activation.
• Support settlement of new business and customer requests.
• Manage and support existing contracts.

Skills

Communication skills

Interpersonal skills

Planning and organizing skills

Time management skills

Proficiency in English

Education

Diploma/Certificate in Commercial Training

Tools

Microsoft 365

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The main purpose of the role is to offer a diverse and varied work area in Wholesale and Retail Business within the Operations, Contract Activation, and Administration sectors.

This role requires a high degree of teamwork as well as individual responsibility in managing a portfolio of dealers and customers. Responsibilities include handling requests on settlements, release of security, cross border approvals, amortization schedules, insurance on assets checks and confirmation, and other customer requests.

Reporting

This position reports to the Teamleader Operations.

Job Objectives

• Coordinate and manage documents for contract activation.
• Support with settlement of new business in financing and insurance sectors, as well as release of security, cross border approvals, amortization schedules, insurance checks, and other customer requests.
• Manage and support existing contracts during and at the end of their terms for VFS Southern Africa.
• Ensure interdepartmental collaboration with Sales, Credit, Finance & Accounting, Collections, AML, remarketing, legal, and IT.
• Serve as the contact for customer and dealer inquiries and develop solutions or forward inquiries to responsible parties.
• Support Dealer Purchase Financing (wholesale), including accounts receivable purchase, payment reviews, floorplan document monitoring, credit line monitoring, and maintaining dealer financing plans.
• Handle all tasks related to contract processing.

Who are you?

We are looking for someone who dreams big and is eager to grow with us. You will bring:

Qualifications & Job Experience

• Diploma/Certificate in Commercial Training.
• Basic knowledge of leasing and financing.
• 2 to 4 years of experience in Commercial finance.
• Proficient in Microsoft 365.
• Experience with contract and document management systems.

Key Competencies

• Strong communication skills (written and verbal).
• Good interpersonal skills.
• Excellent planning and organizing skills.
• Effective time management skills.
• Proficiency in English.

Shortlisted candidates must complete and sign verification, consent, and indemnity declarations to perform necessary checks, including reference, criminal, credit, qualification, and vetting processes.

Volvo Group Southern Africa (Pty) Ltd is an equal opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 27 June 2025.

We do not accept applications via mail to protect your data privacy.

Who we are and what we believe in

We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Our mission offers many career opportunities across our leading brands and entities.

Joining Volvo Group means working with some of the most talented and innovative minds to improve society for future generations. We value teamwork, inclusiveness, and empowerment, and our global team comprises nearly 100,000 people.

About Volvo Financial Services

As the captive finance arm of the Volvo Group, VFS provides financial solutions that support the adoption of sustainable transport and equipment solutions. Headquartered in Gothenburg, Sweden, VFS operates in over 50 markets worldwide.

What’s in it for you?

We offer a competitive compensation package, a diverse and inclusive work environment, and support your personal development. Our on-site work culture fosters collaboration, innovation, and success, with flexibility to accommodate occasional or temporary needs.