Client Service Representative

MIBCO; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a Client Service Representative to enhance customer satisfaction through effective communication and problem resolution. In this role, you'll be the first line of support, handling inquiries and complaints with professionalism and care. Your ability to conduct thorough investigations and liaise with stakeholders will be crucial in ensuring service levels are maintained. If you have a passion for customer service and thrive in a call center environment, this opportunity is perfect for you. Join a team dedicated to excellence and make a meaningful impact!

Qualifications

• Matric (Grade 12) is essential.
• Call Centre or Administration Certificate is advantageous.

Responsibilities

• Logs and tracks all enquiries and complaints on the system.
• Handles customer calls and provides accurate answers to queries.
• Liaises with stakeholders to resolve complaints.

Skills

Verbal Communication

Listening Skills

Customer Service Orientation

Education

Matric (Grade 12)

Call Centre / Financial / Administration Certificate

Job description

Job title : Client Service Representative

Job Location : Gauteng, Johannesburg Deadline : May 05, 2025 Quick Recommended Links

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.

Requirements

Qualifications

• Matric (Grade 12)
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Experience within a call centre environment will be advantageous.