Client Service Officer (Johannesburg)

Compsol; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Client Service Officer in Johannesburg to manage client relationships and support services. Responsibilities include providing training, handling queries, and ensuring effective communication with clients. The role requires at least a matric certificate and extensive travel across Gauteng, with a company car provided. Candidates must have excellent communication skills and ability to work under pressure.

Benefits

Company car provided

Travel opportunities within Gauteng

Qualifications

• Minimum of 2 years experience in medical practice administration.
• Ability to process large volumes of paperwork accurately.
• Must have a valid driver's license.

Responsibilities

• Manage and maintain relationships with clients.
• Provide onboarding training and support to new clients.
• Ensure timely submission of paperwork and reports.

Skills

Excellent communication skills

Client relationship management

Ability to work in a team

Attention to detail

Education

Matric Certificate or equivalent

Tools

Word

Excel

Job description

Client Service Officer (Johannesburg) - Grade 12 / National Certificate or equivalent Location Travel 80 - 90% Job Description Job Purpose : The Client Service Officer (CSO) are required to establish good relationships with the company's current client base.

You act as the middle person between CompSol and our client and are responsible to resolve any queries and issues that arise to ensure that our client is satisfied with our service, provide regular training, improve communications, and generally ensure that the relationship is as beneficial as possible.

Key Performance Areas : 1.

Client Relationship Management 1.1.

Responsible to manage and maintain our relationship with clients.

1.2.

Expected to maintain a professional image of CompSol at the client's offices and should ensure that their conduct is always in line with such a professional image.

E.g.

no foul language may be used in front of a client or administration department 1.3.

Ensure regular visits to the client (directly) to ensure that the client is submitting in accordance with the Pre-Funding and / or Administration Agreements.

1.4.

Query management : Ensuring that you assist the client where need to reduce the number of outstanding queries.

Includes contact with Non CompSol MSPs and Employers to resolve queries.

1.5.

Ensure that constant contact is maintained with the practice regarding outstanding queries.

1.6.

Monitor the level of client loyalty to CompSol providing effective feedback where the clients have become dissatisfied with the services.

1.7.

Communicate any new leads of potential clients that are interested in our services to the Sales Representative 2.

Training & Support to new clients and existing client base 2.1.

Provide training to new clients and ensure that the client experience a smooth onboarding process 2.2.

Provide training to clients in respect of the IOD claim as well as any disciplinary requirements.

2.3.

Changes in rules and regulations must be promptly communicated to the clients.

2.4.

Provide general support to clients in respect of IOD queries and completion of documents.

2.5.

Provide regular training to current clients to ensure that unnecessary queries are reduced.

2.6.

Provide system training to clients in terms of new development and enhancements 3.

Ensure that all submissions (banking or accounts related) are delivered promptly to the payor allocated to you.

3.2.

Ensure that relevant feedback received from payor is captured on CS database and communicated to the responsible person at CS Head office 3.3.

Discuss outstanding accounts and payment methods as instructed by head office.

General Administration / Client Service Officer Protocol 4.1.

The Client Service Officer needs to ensure that their weekly planning is timeously submitted to Supervisors to be able to communicate any topics of concern before visit to MSP.

4.2.

The CSO is responsible to ensure that visits to their service providers are completed as outlined in the CSO protocol.

4.3.

Ensure that your weekly report feedback is captured onto the relevant database and submitted to

• by 09 : 00 on a Friday at latest.

4.4.

Ensure that the relevant notice is provided to head office if the client changes his / her address, administration contact person, banking details, legal entity, etc.

4.5.

Expense claims and travel reports must be submitted correctly and timeously.

Geographical Team Liaison 5.1.

Consult with the relevant Supervisor if you are not sure about elements regarding the documentation or query list 5.2.

Carry out any instructions from Supervisor with regards to clients or payors promptly and effectively 5.3.

Monitor and report back on all processing issues you might become aware of 5.4.

Constant communication is required between CSO and Supervisor to ensure effective plans of actions, progress and barriers are discussed.

Project Management 6.1.

From time to time the CSO Co-Ordinator will assign projects for completion.

The Client Service Officer should : 6.1.1.

Action the project as per instruction.

6.1.2.

Provide regular and accurate feedback 6.1.3.

Plan to meet deadline and report if deadline needs to be extended.

Job Requirements Job Specification 1.

Ability to work in a team environment 2.

Ability to accurately process large volumes of paperwork 3.

Deadline driven individual able to perform under high pressure 4.

Flexible to adapt to changes in daily routine on short notice 5.

Excellent telephonic and interpersonal communication skills 6.

Ability to establish and maintain excellent client relationships 7.

Able to read, write and speak in English.

Must have matric certificate or equivalent qualification 9.

Aptitude for numbers / accounting – preferably debtors or creditors experience 10.

Must be PC literate – intermediate to advanced knowledge of Word and Excel Requirements : Applicants are required to have : 1.1 a Valid Drivers Licence, and 1.2 a Minimum of 2 years experience within Compsol as an Account Administrator or higher operational processing position; OR 1.3 a Minimum of 2 years experience externally in medical practice administration.

The successful candidate will be required to work from home (based in Johannesburg)and will be required to travel extensively in Gautengand surrounding regions.

A company car is provided.

In addition, occasional travel to our Head Office in Port Elizabeth is required to attend training and / or conferences.

Closing Date 19 / 6 / Please note that as part of this application process you will be required to attach a copy of your CV (MS Word / PDF) as well as certified copies of your qualifications.

Please ensure to attach your most updated versions of these documents as they will be used for shortlisting purposes.

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