Client Service Management Integration Specialist

Rand Merchant Bank; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player in financial services is seeking a Client Service Management Integration Specialist. In this role, you will deliver exceptional customer experiences by driving innovative solutions and collaborating across teams. You will have the opportunity to enhance operational efficiency and contribute to strategic planning while building strong, trust-based relationships with clients. This dynamic position offers a chance to be part of a forward-thinking organization that values diversity and teamwork, making a significant impact in the financial sector.

Benefits

Networking and collaboration opportunities

Innovation opportunities

Access to sales, retail, and business development roles

Qualifications

• 3 to 5 years of experience in client service management.
• Strong understanding of customer needs and feedback mechanisms.

Responsibilities

• Deliver accurate fee invoices and drive deployment of IT solutions.
• Collaborate with business units to identify revenue opportunities.

Skills

Customer Relationship Management

Business Analysis

Process Improvement

Digital Solutions

Education

Diploma or Degree in Business Management

Job description

Job Title: Client Service Management Integration Specialist

Location: Gauteng, Johannesburg | Deadline: May 23, 2025

Job Description

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. We are united by our proud heritage, strong ethics, and a philosophy of traditional values. Our innovative ideas, driven by our people and culture, set us apart.

Join South Africa’s leading employer in Financial Services for 2025, where you can leverage collective thinking to unlock unique opportunities for clients and society.

Key responsibilities include:

1. Delivering accurate fee invoices to clients monthly in a timely manner.
2. Driving deployment of new standard integrated client-facing IT solutions.

Are You Someone Who Can:

1. Collaborate with relevant business units to identify revenue opportunities.
2. Drive revenue growth and cost reduction through digital and self-service options.
3. Deliver excellent customer experience aligned with organizational values and standards.
4. Build and maintain professional, trust-based relationships with clients.
5. Understand customer needs through feedback and information collection.
6. Exceed customer expectations with proactive and innovative solutions.
7. Inform customers about products and services.
8. Manage expectations and foster knowledge sharing and buy-in.
9. Engage in cross-functional support and ensure process compliance and quality standards.
10. Develop, align, and implement end-to-end processes aligned with the customer journey.
11. Research and suggest technological improvements to enhance efficiency.
12. Review and optimize existing processes to reduce redundancy.
13. Monitor customer feedback to improve service delivery.
14. Contribute to strategic planning and operational implementation.
15. Provide business intelligence and trend analysis for better decision-making.
16. Report on service delivery performance against SLAs and targets.
17. Assess personal performance and identify development needs.
18. Create and review personal development plans.
19. Promote teamwork, inclusivity, and diversity within the team.
20. Collaborate and share knowledge to achieve team success.

Candidate Requirements:

1. Diploma or Degree in Business Management.
2. 3 to 5 years of experience in a similar role.

Benefits:

• Networking and collaboration opportunities.
• Innovation opportunities.
• Access to sales, retail, and business development roles.