Client Service Executive

Rathbones; Newcastle; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading wealth management firm is seeking a Client Service Executive (CSE) for their Newcastle office. The role involves ensuring continuity and completeness of service for clients, engaging proactively with them, and assisting Financial Planners with administrative support. Ideal candidates will possess excellent communication skills, attention to detail, and experience in a similar role. The position is under a 12-month fixed-term contract.

Benefits

Employer of choice in wealth management

Commitment to diversity and inclusion

Support for applicants with disabilities

Qualifications

• Experience in a similar role demonstrating these skills.
• CII exams are beneficial but not essential.
• Ability to apply compliance knowledge.

Responsibilities

• Proactively engage with clients as requested by your Financial Planner.
• Assist with the preparation of outstanding financial advice.
• Coordinate work with FPs, PPs, and others in the delivery of service to clients.

Skills

Excellent communication skills

High accuracy and attention to detail

Strong time management skills

Proficiency in Microsoft Office (Word - Advanced, Excel - Intermediate)

Understanding of client and Investment Managers' expectations

Job description

Rathbones provides individual investment and wealth management services for private clients, charities, trustees, and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognized as the UK's most responsible wealth manager.

We see it as our responsibility to invest for everyone's tomorrow. That means doing the right thing for our clients and others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society, and create a lasting legacy. Thinking, acting, and investing responsibly.

Role: CSE

Department: Financial Planning

Location: Newcastle

Contract Type: 12 month secondment / 12 month fixed-term contract

Reporting to: Sarah Cross, Client Team Manager

The Role

To coordinate and ensure excellent continuity and completeness of service promised to each client in the local office, working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

Outcomes of the role

• Proactively engage with clients as requested by your Financial Planner to help them stay up to date with matters in hand (within MiFID II procedures).
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax, and estate planning efficiently.
• Remind FPs and schedule Annual Reviews as they fall due.
• Coordinate work with FPs, PPs, and others in the delivery of service to clients.
• Manage workloads effectively.
• Provide administrative support to Financial Planners.
• Maintain client records and internal CRM systems according to firm procedures.
• Follow all regulatory requirements, including internal procedures and training for AML, complaints, and MiFID II.
• Process new business applications and supporting documentation accurately, ensuring feedback is given to clients, Investment Managers, and FPs, with timescales met.
• Support relationships with IMs, clients, external providers, and stakeholders.
• Participate in regular Model Office team communications and meetings, completing actions promptly.
• Provide support, guidance, and training to other team members.
• Keep up to date with procedural changes and adhere to them.
• Perform other duties as directed by the department/line manager.
• Provide similar support to other offices or teams when required, as decided by the line manager.

Knowledge, Skills, and Experience

• Understanding of client and Investment Managers' expectations.
• Excellent communication skills.
• High accuracy and attention to detail.
• Ability to apply compliance knowledge.
• Strong time management skills.
• Ability to work with multiple Financial Planners, set, and review priorities.
• Organizational skills for self and others.
• Proficiency in Microsoft Office (Word - Advanced, Excel - Intermediate) and other RFP packages.
• Good understanding of Financial Services administration practices; DFM knowledge is beneficial but not essential.
• Experience in a similar role demonstrating these skills.
• CII exams are beneficial but not essential.

Life at Rathbones

We aim to be an employer of choice in wealth management by building a diverse, equal, and inclusive workplace that motivates, develops, and embraces all colleagues' strengths. Joining Rathbones means working with passionate professionals in a culture that cares for its people. We offer meaningful work opportunities and a voice to all.

We are committed to diversity and encourage applications from all backgrounds. We welcome individuals who share our values of high client service, integrity, and results focus.

We are a Level 1 Disability Confident employer, committed to supporting applicants with disabilities. Please contact us for adjustments needed during the application process.

Key Skills: Electro Mechanical, Data Entry, Customer Service, Commerce, Communication, ABAP

Employment Type: Grant

Department / Functional Area: Financial Planning

Experience: years

Vacancy: 1