Client Service Executive

Collier Recruitment; Johannesburg; On-site; ZAR 350,000 - 450,000; Full time

Benefits offered by this job

Comprehensive training

Casual working environment

Shorter Friday

Job summary

Collier Recruitment in Johannesburg is seeking a detail-oriented Operations Associate to manage withholding tax recovery claims for US and Canadian clients. This role requires exceptional organizational skills, attention to detail, and strong communication abilities. Comprehensive training will be provided, with a casual working environment offering international exposure. Ideal candidates will have post-secondary qualifications and experience in client management. Enjoy a dynamic, fast-paced workplace with a shorter Friday schedule.

Qualifications

• 3+ years' work experience is advantageous.
• Exceptional attention to detail and accuracy.
• Strong organisational skills and time management.

Responsibilities

• Manage and track all active claims for clients.
• Request and reconcile documentation from multiple sources.
• Build and maintain strong client relationships.

Skills

Attention to detail

Organisational skills

Written communication

Verbal communication

Microsoft Office proficiency

Multitasking

Education

Post-secondary qualification (degree preferred)

Job description

Johannesburg, South Africa | Posted on 04/21/2026

Our client is a division of the largest tax recovery firm in the world — operating across 44 offices and servicing clients in over 100 countries. Their specialist focus is international investment income withholding tax recovery for institutional clients across North America and beyond.

Full training provided. No prior withholding tax experience required.

The Role

You’ll be the operational point of contact for a portfolio of US and Canadian institutional clients — managing their withholding tax recovery claims from documentation collection through to final resolution.

This is a detail-driven, process-oriented role that sits at the intersection of client service, compliance, and international tax. You’ll liaise with clients, banks, tax authorities, and processing agents worldwide — keeping claims moving and clients informed every step of the way.

What You’ll Be Doing

• Manage and track all active claims for your North American client portfolio
• Request, collect, and reconcile documentation from clients, banks, tax authorities, and processing agents globally
• Review all received documents to ensure they meet required specifications
• Complete document requests across a variety of formats
• Follow up with intermediaries to drive efficiency and keep claims progressing
• Prepare client reports and maintain clear, accurate records
• Build and maintain strong relationships with clients throughout the process

Requirements

• Post‑secondary qualification (degree preferred)
• 3+ years' work experience (advantageous)
• Exceptional attention to detail — accuracy is everything in this role
• Strong organisational skills with solid time management
• Excellent written and verbal communication skills
• Ability to multitask and manage competing priorities
• Proficient in Microsoft Office
• Enthusiastic, proactive, and eager to learn

Why This Role?

Comprehensive training provided — full product knowledge built from the ground up

Casual working environment with a shorter Friday

Dynamic, fast‑paced company with genuine international exposure