Client Service Delivery Executive

Nielseniq; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player seeks a Customer Service Delivery Executive to manage key client relationships across South Africa. In this engaging role, you will be responsible for delivering on commercial agreements, managing client interactions, and providing valuable analytical insights. This position offers the opportunity to work in a flexible environment while contributing to a leading consumer intelligence company. If you are passionate about research and analytics and excel in communication, this role could be your next career step.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 1-3 years' experience in the FMCG or retail industry.
• Strong communication skills to translate data into insights.

Responsibilities

• Manage day-to-day client service activities and deliver analytical insights.
• Build strong client partnerships and respond to queries effectively.

Skills

Analytical Skills

Communication Skills

Client Management

Numerical Confidence

Teamwork

Education

Experience in FMCG/Service/Retail

Working knowledge of research techniques

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

As a Customer Service Delivery Executive, you will manage a selection of manufacturer client relationships across South Africa.

The role requires delivering on the commercial agreements in place with our manufacturer clients, managing day-to-day relationships with key client stakeholders, and presenting data to them.

Responsibilities

1. Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
2. Build strong partnerships with clients and deliver pertinent analytical insights and presentations.
3. Client Management: undertake analysis for RMS data and handle clients' queries.
4. Acquire knowledge of RMS solutions by attending requisite trainings.
5. Serve as primary contact to assigned client contacts on ad-hoc analyses and respond to questions on content, data issues/questions, report generation, etc.
6. Deliver quality services to clients, ensuring timely and precise services according to client business needs and specifications while meeting the company's quality standards.
7. Accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to request, accuracy, and correctness.

Qualifications

1. You've dabbled in research and analytics and have the communication skills to translate data into conversation or presentations.
2. You can see the big picture while paying attention to detail.
3. 1-3 years' experience in FMCG/Service/Retail industry.
4. Experience in working in an analytical capacity.
5. Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
6. A team player, capable of working in a team environment and sharing responsibilities with other team members.
7. Effective communication skills.
8. Strong Client Focus and Proactiveness.
9. Strong command of Microsoft Excel and PowerPoint.
10. Working knowledge of research techniques and methodologies.

Additional Information

1. Flexible working environment.
2. Volunteer time off.
3. LinkedIn Learning.
4. Employee-Assistance-Program (EAP).

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2021, NIQ combined with GfK, bringing together two industry leaders with unparalleled global reach.

With a holistic retail read and comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. For more information, visit our website.

Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

We enthusiastically invite candidates who share that mission to join us.

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Market Research