Client Service Consultant Temp 138353

Nedbank Private Wealth; Durban; On-site; ZAR 150,000 - 240,000; Full time

Job summary

A leading financial institution seeks a Client Service Consultant in Durban to optimize client experiences through professional call services. The ideal candidate should possess a Grade 12 qualification, with at least one year of call center experience and relevant certifications. This role focuses on enhancing client relationships while adhering to the company's standards and values.

Qualifications

• Minimum of 1 year of call center experience.
• FAIS certification mandatory.
• Knowledge of banking procedures and customer loyalty.

Responsibilities

• Provide professional call services to ensure client satisfaction.
• Answer calls within the SLA timeframe and manage client queries.
• Participate in transformation and corporate social responsibility initiatives.

Skills

Communication

Relationship Management

Time Management

Education

Matric / Grade 12 / National Senior Certificate

Certificate in Call Centre

Job description

Closing Date 20 April 2025

Please Note : Preference will be given to applicants from Underrepresented Groups

Job Family

SALES AND SERVICES

CALL CENTRE (Service)

Manage Self : Technical

FAIS Affected

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90 of all calls within 60 seconds 90 / 60 as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and / or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the clients query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Job Responsibilities Continue

People Specification

Essential Qualifications NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate : Call Centre

Essential Certifications

• FAIS certification / registration mandatory

Preferred Certifications

Minimum Experience Level

Minimum of 1 year of call center experience.

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance Risk and Controls
• Building Customer Loyalty
• Communication
• Technical / Professional Knowledge and Skills
• Managing Work
• Quality Orientation

Please contact the Nedbank Recruiting Team at

Required Experience :

Contract

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type : Temp

Experience : years

Vacancy : 1

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Client Service Consultant • Durban, KwaZulu-Natal, South Africa