Client Service Consultant(10)

Sanlam Limited; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Sanlam Limited is seeking a Client Service Consultant to provide exceptional service in an inbound and outbound call center environment. The role requires excellent client service skills, adherence to compliance standards, and the ability to meet productivity targets. Candidates should have a Matric certificate, be FAIS compliant, and possess at least 2 years of experience in short-term insurance.

Qualifications

• At least 2 years of experience in short-term insurance.
• Clear criminal and credit records.
• Willingness to work shifts.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within agreed timeframes and quality standards.
• Provide effective service to clients via telephone and written correspondence.

Skills

Computer literacy

Client service skills

Time management

Education

Matric certificate or equivalent qualification

FAIS compliant (30 credits NQF level 4)

Job description

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Santam PLCC – Policy Maintenance Voice and Email has positions available for a Client Service Consultant based in Hill On Empire Park.

JOB DESCRIPTION

The role involves offering world-class products and services to clients, achieving targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES

1. Accurately capture client information on the relevant system.
2. Execute broker requests within the agreed timeframes, quality standards, and legislation.
3. Handle all administrative tasks according to standards and turnaround times.
4. Engage with brokers in a client-centric manner.
5. Ensure accurate completion of broker requests and follow up to resolve queries promptly, as per service level agreements.
6. Provide effective, efficient, and professional service to clients and offices via telephone and written correspondence.
7. Meet and exceed client service level agreements.
8. Manage time effectively.
9. Consistently achieve productivity targets.

QUALIFICATIONS AND EXPERIENCE

1. Matric certificate or equivalent qualification.
2. FAIS compliant (30 credits NQF level 4).
3. At least 2 years of experience in short-term insurance.
4. Clear criminal and credit records.
5. Compliance with FAIS Fit & Proper criteria, including minimum experience and competency requirements, which can be obtained while working under supervision.
6. Computer literacy.
7. Willingness to work shifts.
8. Adherence to quality standards and compliance.
9. Consistent achievement of targets.

SKILLS AND COMPETENCIES

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly entering emerging markets across Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering insurance good and proper.

Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are encouraged to apply.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we welcome applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.