Client Service Consultant

FirstRand group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Une opportunité passionnante pour devenir Consultant en Service Client chez FirstRand Group à Johannesburg. Dans ce rôle, vous fournirez un service de qualité exceptionnelle tout en atteignant les objectifs de vente. Vous collaborerez au sein d'une équipe dynamique et serez encouragé à innover et à développer vos compétences. Intéressé par le défi? Postulez maintenant!

Benefits

Opportunités de réseautage et de collaboration

Environnement de travail stimulant

Accès à des innovations

Qualifications

• Capacité à gérer les coûts et les dépenses.
• Compétences en résolution de problèmes et en innovation.
• Gestion du développement personnel pour accroître les compétences.

Responsibilities

• Assurer un service exceptionnel et dépasser les attentes des clients.
• Gérer les plaintes et les requêtes en qualité.
• Identifier les lacunes des processus et signaler les problèmes.

Skills

Exceptional service delivery

Data analysis

Adaptability

Stakeholder engagement

Job description

To provide customers with excellent service by ensuring prompt service, understanding their needs, and processing requests. Apply appropriate sales processes within the unit to achieve sales targets. Convert leads into sales by opening active accounts to meet annual goals.

Welcome to FNB, the home of the #changeables. We design for shapeshifters and deliver products and services that make us proud of the people who make it happen.

As part of our Wealth and Investments team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that encourages curiosity. Now is the time to imagine your potential in a team where experts come together to ignite effective change.

Are you someone who can :

• Manage costs and expenses within the approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
• Maintain expert knowledge of specific products, pricing, application procedures, processing, and timelines to drive relevant product and service targets.
• Comply with governance, legislative, and audit requirements.

You will be an ideal candidate if you can :

• Manage your own development to increase competencies.
• Acknowledge and deal with complaints and queries, including quality assurance.
• Identify process gaps and escalate issues.
• Conduct regular stakeholder meetings to identify gaps and review efficiencies.

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you :

• Are adaptable and curious.
• Can analyze complex data sets.
• Thrive in a collaborative environment.

Apply now if you're interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information voluntarily. This information will be kept confidential unless required by law.

Note that applications will not be accepted after 28 / 06 / 25. Please submit applications before the closing date.

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Client Service Consultant • 5 Merchant Place, 9 Fredman Drive, Sandton, Johannesburg, 2196