Client Service Consultant

FirstRand Bank Limited; Johannesburg; On-site; ZAR 200,000 - 350,000; Full time

Job summary

FirstRand Bank Limited seeks a Client Service Consultant to deliver outstanding customer service while achieving sales targets. This role involves managing client relationships, processing requests efficiently, and participating in a dynamic team committed to innovation. Ideal candidates should possess strong sales skills and a dedication to exceeding customer expectations.

Benefits

Opportunities to network and collaborate

Challenging working environment

Innovation opportunities

Qualifications

• Experience in banking or sales environment preferred.
• Ability to meet sales targets and manage client accounts effectively.

Responsibilities

• Manage existing client relationships and grow the portfolio.
• Provide exceptional service and proactive solutions to customer queries.
• Maximize cross-sell opportunities for banking products.

Skills

Customer service

Sales

Attention to detail

Proactive problem-solving

Relationship management

Job description

Description

To provide customers with excellent service by ensuring prompt assistance, understanding their needs, and processing requests efficiently. Apply appropriate sales processes within the unit to achieve sales targets, including converting leads to sales by opening active accounts to meet annual goals.

Hello Future Client Service Consultant

Welcome to FNB, the home of the #changeables. We design for shapeshifters and deliver products and services that make us proud of the people who make it happen.

As part of our Wealth and Investments team, you will be surrounded by talented, diverse, and adaptable professionals committed to curiosity and innovation. Now is the time to imagine your potential in a team where experts collaborate to drive meaningful change.

Are you someone who can :

• Manage costs and expenses within the approved budget to achieve efficiency
• Deliver exceptional service that exceeds customer expectations through proactive, innovative solutions
• Manage existing clients and grow the portfolio by making contact and generating leads
• Expand the active customer account base to increase client numbers
• Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to meet product and service targets

You will be an ideal candidate if you can :

• Maximize cross-sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products to achieve sales targets
• Define a sales growth strategy aligned with annual targets, conducting competitor analysis and developing new value propositions and sales initiatives
• Comply with legislative and audit governance requirements
• Enter all qualified leads into the sales pipeline and maintain it daily

You will have access to :

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you :

• Track, control, and influence sales and service activities to increase efficiency
• Provide accurate sales and service statistics
• Manage your own development to enhance competencies

Apply now if you're interested in taking the next step. We look forward to engaging with you!

All appointments will adhere to FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily. This information will be kept confidential unless legally required to disclose.

Job Details

Please submit applications before the closing date below, as applications will not be accepted after this date.

14 / 11 / 24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily. This information will be kept confidential unless legally required to disclose.