Client Service Consultant

Spane4All; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company, Spane4All, is seeking a Client Service Consultant in Johannesburg. The role focuses on delivering exceptional customer service and achieving sales goals. Ideal candidates are adaptable and thrive in collaborative environments, with opportunities for personal development and networking.

Benefits

Networking opportunities

Challenging working environment

Opportunities to innovate

Qualifications

• Ability to analyze complex data sets.
• Manage personal development to enhance competencies.
• Adaptability and curiosity in sales and customer service.

Responsibilities

• Provide exceptional service to customers and meet their needs.
• Process requests promptly and efficiently.
• Achieve sales targets by converting leads.

Skills

Customer Service

Sales Process

Data Analysis

Problem Solving

Job description

Client Service Consultant

Locations: Johannesburg

Type: Full time

Posted: 4 days ago

Application deadline: June 28, 2025 (3 days left to apply)

Job Requisition ID: R

Job Description

To provide customers with excellent service by ensuring prompt assistance, understanding their needs, and processing requests.

Apply appropriate sales processes within the unit to achieve sales targets.

Convert leads to sales by opening active accounts to meet annual targets.

Welcome Message

Hello Future Client Service Consultant! Welcome to FNB, the home of the #changeables.

We design for shapeshifters and deliver products and services that make us proud of the people who make it happen.

As part of our Wealth and Investments team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that values curiosity.

This is the time to imagine your potential in a team where experts come together to create meaningful change.

Key Responsibilities

• Manage costs/expenses within the approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
• Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive relevant product and service targets.
• Ensure compliance with governance, legislative, and audit requirements.

Ideal Candidate Profile

• Manage personal development to enhance competencies.
• Acknowledge and address complaints and queries, including quality assurance.
• Identify process gaps and escalate issues.
• Conduct regular stakeholder meetings to review efficiencies.

Opportunities

• Networking and collaboration opportunities.
• A challenging working environment.
• Opportunities to innovate.

Who We Are Looking For

• Adaptable and curious individuals.
• Ability to analyze complex data sets.
• Thrives in a collaborative environment.

Application Instructions

Apply now if you're interested in taking the next step.

We look forward to engaging with you!

Additional Information

All appointments will adhere to FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless required by law.

Important Dates

Note that applications will not be accepted after June 28, 2025. Please submit applications before this date.

Introduce Yourself

Introduce yourself to our recruiters through MyQ. We will contact you if there's a suitable role.

About Us

FNB serves retail and commercial customers with banking, insurance, investment products, and digital solutions. Recognized for innovation and awards, including the Strongest Banking Brand in the World.

Join us to build an exciting and rewarding career and make a meaningful difference in people's lives.