Client Service Agent

MiWay Insurance Limited; Midrand; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An innovative direct financial services company is seeking a Client Services Agent to join their energetic team. This role focuses on providing exceptional customer service while fostering strong relationships with clients. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to thrive in a dynamic environment. With a commitment to employee growth and development, this company offers a supportive atmosphere where you can build a successful career. If you are passionate about delivering quality service and enjoy problem-solving, this is the perfect opportunity for you.

Qualifications

• Minimum 12 months Call Centre and administrative experience.
• Experience in the STI environment and client services preferred.

Responsibilities

• Deliver quality service and support to clients.
• Maintain a high level of organization and self-discipline.

Skills

Customer Service

Problem-solving

Communication Skills

Computer Literacy

Team Support

Analytical Skills

Education

Grade 12/Standard 10/NQF 4

Job description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Job Description

• Client Services Agent
  
  

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
  
  

Minimum Experience

• Minimum 12 months Call Centre and administrative experience
• Minimum 12 months in the STI environment and client services experience
• RE5 will be an added advantage
  
  

Deliverables include, but will not be limited to

• Quality orientated and organized
• Self-disciplined and Self-motivated
• Analytical and desire to excel.
• Active listening skills
• Problem-solving skills and solution-oriented
• Excellent administrative skills
• Good communication skills (verbal &written)
• Able to work flexible hours
• Customer focused.
• Results and Target driven
• Teamwork and Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Excellent attendance record
  
  

Competencies Required

• Computer literacy
  
  

Knowledge And Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 12 May 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.