Client Service Agent

Sanlam; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative financial services company is seeking a Client Services Agent to join their dynamic team. This role emphasizes service excellence and requires individuals who are self-disciplined, motivated, and possess strong analytical and communication skills. The ideal candidate will thrive in a collaborative environment, focusing on customer satisfaction and achieving targets. With a commitment to personal growth and development, this opportunity offers a pathway to advance within a diverse and inclusive workplace. If you are ready to take on challenges and make a positive impact, this role is for you.

Qualifications

• At least 12 months in a call centre and administrative environment.
• RE5 qualification is an advantage.

Responsibilities

• Maintain quality standards and organization.
• Focus on customer satisfaction and achieve results.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Computer Literacy

Education

Grade 12/Standard 10/NQF 4

Job description

Who are we?

MiWay is a direct financial services company passionate about service excellence, convenience, and offering our clients superior value products. Our vision is to be a world-class direct financial services business that provides a comprehensive range of services online under one umbrella. We believe that with the right team, we will continue to grow and empower our clients to do things their way—free from worry and equipped to handle the 'what-ifs' of the world. Our core values are Energy, Freedom, Accountability, and Attitude. We seek candidates who are bold, positive, respectful, solution-oriented, and aligned with these values. If this describes you, MiWay is the place to be!

Job Title

Client Services Agent

Minimum Qualifications

• Grade 12/Standard 10/NQF 4

Minimum Experience

• At least 12 months in a call centre and administrative environment
• At least 12 months in STI environment and client services
• RE5 qualification is an advantage

Key Responsibilities

• Maintain quality standards and organization
• Be self-disciplined and motivated
• Demonstrate analytical skills and a desire to excel
• Active listening and problem-solving skills
• Excellent administrative and communication skills (verbal & written)
• Work flexible hours
• Focus on customer satisfaction
• Achieve results and meet targets
• Display teamwork and professionalism
• Be flexible and capable of multitasking under pressure
• Maintain excellent attendance

Required Competencies and Skills

• Computer literacy
• Customer service, team support, administration, quality assurance, compliance

Personal Attributes

• Effective communication
• Dependable decision-making
• Action-oriented
• Process optimization

Career Development

We are committed to building strong, lasting relationships with our employees. We support your career and personal growth, offering opportunities across Sanlam's various business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and MiWay.

Core Competencies

• Innovation
• Customer focus
• Collaboration
• Resilience
• Results orientation

Application Process

The shortlisting process begins after the application deadline of 12 May 2025. The duration depends on your progress and manager availability.

Our Commitment to Transformation

MiWay fosters a positive, diverse, and inclusive work environment, committed to transformation and employment equity, reflecting societal demographics.