Client Service Administrator

Masa Outsourcing (Pty) Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading utilities management group is seeking a Client Service Administrator to provide exceptional client service and resolve queries in a professional environment. The role requires strong problem-solving abilities, proficiency in Microsoft Office, and bilingual communication skills in Afrikaans and English. Suitable candidates will thrive in a dynamic work setting and exhibit excellent organizational skills.

Benefits

Monthly salary plus Death and Disability Cover

Qualifications

• Experience in a client services environment within utilities is advantageous.
• Excellent business writing skills and professional telephone manner.

Responsibilities

• Provide high standard of client service.
• Resolve customer queries via calls and emails.
• Perform general administrative tasks.

Skills

Client service

Problem-solving

Bilingual in Afrikaans and English

Report writing

Microsoft Office proficiency

Job description

Client Service Administrator

An established and professional utilities management group is looking for a Client Service Administrator to join their team based in Bellville North, Cape Town.

Responsibilities

• Provide a high standard of client service.
• Resolve customer queries and requests from incoming calls and email correspondence.
• Send faxes and emails to clients upon request.
• Perform general administrative and ad-hoc tasks.
• Maintain excellent knowledge of Excel and report writing; essential for the role.
• Previous experience in a client services environment within utilities is advantageous.
• Apply knowledge of customer service principles and practices.
• Be proficient in Microsoft Office applications.
• Demonstrate excellent problem-solving skills and ability to work under pressure.
• Exhibit excellent business writing skills and a professional telephone manner.
• Be fully bilingual in Afrikaans and English.
• Be deadline and goal-oriented.

Package & Remuneration

Monthly salary plus Death and Disability Cover.