Client Retention Advisor — Insurance Solutions

Miway Insurance Limited; Midrand; On-site; ZAR 180,000 - 280,000; Full time

Job summary

MiWay Insurance Limited is seeking a Retentions Advisor to support client retention by managing cancellation requests and identifying suitable solutions to keep insurance covers active. You will engage clients with value-based conversations and clear communication to build loyalty.

The role requires 2+ years in a call centre or client retention environment, with strong knowledge of MiWay products and industry dynamics.

Qualifications

• Minimum FAIS qualifications and RE5 certificate.
• Grade 12 or equivalent required.
• Relevant FAIS competencies and compliance knowledge.

Responsibilities

• Handle cancellation requests and retention of clients.
• Understand client needs and offer suitable solutions.
• Deliver exceptional client experiences through effective communication.
• Maintain knowledge of MiWay products and industry differentiators.

Skills

Customer Service

Quality & Compliance

Administration

Team Support

Education

Grade 12

FAIS

RE5

Job description

MiWay Insurance Limited is seeking a Retentions Advisor to support client retention by managing cancellation requests and identifying suitable solutions to keep insurance covers active. You will engage clients with value-based conversations and clear communication to build loyalty.

The role requires 2+ years in a call centre or client retention environment, with strong knowledge of MiWay products and industry dynamics.