Client Relationship Manager

Phoenix Recruitment; Emalahleni Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium recruitment agency in Eastern Cape is seeking a dedicated Client Relationship Manager. This role involves developing strong client relationships, providing excellent support, and identifying opportunities for upselling services. Ideal candidates have over 5 years in guest relations or concierge services, accompanied by a relevant degree and exceptional communication skills. If you're passionate about client satisfaction, apply today!

Qualifications

• 5+ years in guest relations or concierge at a high-end establishment.
• Ability to build trust and demonstrate empathy with clients.
• Strong analytical skills for troubleshooting client issues.

Responsibilities

• Develop and maintain client relationships for satisfaction and loyalty.
• Serve as the main contact for client inquiries and support.
• Identify upsell opportunities and manage client complaints.

Skills

Verbal communication

Written communication

Analytical skills

Time management

CRM familiarity

Education

Bachelor's degree in business or related field

Grade 12

Tools

Salesforce

Job description

Overview

Duties : Focuses on developing and maintaining strong, lasting relationships with clients, ensuring client satisfaction and loyalty. Serves as the main point of contact for clients, answering questions, addressing concerns, and providing ongoing support. Proactively identifies client needs and challenges, working with them to co-create solutions and recommend appropriate products or services. Identifies opportunities to upsell or cross-sell products / services, contributing to company revenue growth and client retention. Works with various internal departments (e.g., sales, product development, support) to ensure client needs are met and to provide seamless service. Manages and resolves client complaints, issues, and escalations in a timely and professional manner. Research industry trends, market changes, and competitor activities to provide valuable insights to clients and internal teams. Monitors client performance metrics, prepares reports and business reviews for clients, and uses feedback to improve services.

Qualifications

• Grade 12
• Bachelor's degree in business, marketing, communications, or a related field.
• At least 5+ years experience in a guest relations / concierge environment in a high end 5 environment.
• Exceptional verbal and written communication skills are essential for effective interaction with clients and internal teams.
• The ability to build trust, demonstrate empathy, and work effectively with diverse client needs.
• Strong analytical and critical thinking skills to identify issues and find effective solutions.
• Excellent organizational, time management, and multitasking abilities to handle multiple clients and priorities.
• A good understanding of the company's products, services, and the relevant industry is crucial.
• Familiarity with CRM platforms (e.g., Salesforce) and general office software is often required.