Client Relationship Associate

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

We are looking for a dynamic Client Relationship Associate (CRA) to join the Client Coverage team based in Sandton. The ideal candidate should have an NQF6 qualification with 3 years’ experience working in a relationship support role (client onboarding/ client service centers/ similar). As a CRA, your responsibility will be to look after the operational aspect of the client relationship. Ideally, we would need the candidate to have a good understanding of the client onboarding process and customer service. The role will be to support the lead Banker in client solutioning, service, and the identification of leads by being an active member of the Client Relationship Team.

Job Description

Accountability: Business Management

1. Prepare information for and attend client meetings to support client servicing.
2. Follow up that new clients and products are set up on relevant systems e.g. EBD (Electronic Banking Division), Merchant Services & International Banking.
3. Develop and maintain contacts with Specialists in other areas of the Group including Product Houses, Credit, and CPF (Commercial Property Finance).
4. Attend regular meetings held with the functional team.
5. Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer Service Consultant, the Customer Service Officer, and the Credit Officers.

Education and Experience Required

1. B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 6 or higher qualifications.
2. 3 Years experience in a client-facing and/or commercial banking environment.
3. 3 Years Banking Sales experience.

Knowledge & Skills: (Maximum of 6)

1. Personal and Interpersonal Skills.
2. Business Skills.
3. Industry Knowledge on the dynamics of the market place.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.