Client Relations Specialist

Old Mutual Limited; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Old Mutual Limited is recruiting a Client Relations Consultant in Kempton Park to deliver exceptional customer experiences. You will provide product and service information, process orders, and manage issues with a focus on customer satisfaction.

You will also build relationships, document CRM data, and guide customers through renewals. The role requires strong consultative selling, CRM proficiency, and a commitment to regulatory compliance.

Qualifications

• Proven ability to sell consultatively and manage customer relationships.
• Experience handling customer feedback, complaints, and resolutions.
• Comfort with CRM software and data entry for retention initiatives.

Responsibilities

• Provide advanced product/service information to customers.
• Record and process customer orders using predefined options.
• Respond to basic and advanced customer issues; escalate when needed.
• Make calls to develop relationships and be a first contact for queries.
• Enter CRM data after interactions to support retention and growth.
• Clarify customer needs using multilevel sales scripts.
• Deliver exceptional service to encourage renewals.

Skills

Consultative Selling

Complaint Management

Feedback Management

CRM Software

Customer Service

Data Management

Digital Engagement

Identifying Sales Opportunities

Probing Questions

Sales Data Management

Upselling

Customer Understanding

Education

NQF Level 4 / Grade 12

Job description

Old Mutual Limited is recruiting a Client Relations Consultant in Kempton Park to deliver exceptional customer experiences. You will provide product and service information, process orders, and manage issues with a focus on customer satisfaction.

You will also build relationships, document CRM data, and guide customers through renewals. The role requires strong consultative selling, CRM proficiency, and a commitment to regulatory compliance.