Client Portfolio Analyst

FirstRand Bank Limited; Bloemfontein; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Opportunities to network and collab or

Challenging working environment

Opportunities to innovate

Job summary

FirstRand Bank Limited in Bloemfontein is seeking an Analyst to support the client portfolio executive by overseeing the credit approval process and ensuring ongoing risk management.

You will educate clients, monitor turnaround times, and maintain strong relationships with end-users, SMEs, and project leaders while staying compliant with internal policies and regulatory standards. This role offers opportunities to grow within a dynamic banking team.

Qualifications

• 2-3 years experience in an Analyst role in the Commercial Banking environment.
• Bachelor of Business Administration/Finance related qualification.
• FAIS Accredited qualification exposure.
• RE5 Preferential Sales and Credit exposure essential.
• Experience dealing with high level customer queries in business environment.

Responsibilities

• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Cultivate and manage objective working relationships with stakeholders including end-users, SME’s, project managers and senior staff members.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures.
• Accurately administer, plan for and complete activities within the area of work efficiently and on time.
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes.
• Ensure analysis is conducted to identify business performance improvements and reengineering initiatives.
• Improve business decisions by providing accurate and reliable business intelligence and data trends.
• Accumulate information to review progress that informs reporting and decision making.
• Create development and review plans with team leader or manager.

Skills

Client portfolio management

Credit applications

Stakeholder management

Regulatory compliance

Analytical thinking

Education

Bachelor of Business Administration/Finance related qualification

Job description

Job Description To support the Client Portfolio Executive in effectively managing and administering a client portfolio by overseeing the approval process and ensuring ongoing quality and risk management of clients’ credit facilities. This job ensures compliance with internal policies and regulatory standards while enabling sustainable client relationships. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB CCB (Bloemfontein) you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure: Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained. Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members. Maintain expert knowledge on relevant legislative amendments, industry best practices and business internal compliance procedures and requirements. Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner. Ensure compliance is adopted in terms of systems and procedures as laid out by business. Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes. Ensure analysis is conducted to identify business performance improvements and reengineering initiatives. Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data. Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. Create own development plan and review plan with team leader or manager. Understand which competencies and skills are required to be mastered to ensure personal development and performance.

You will be an ideal candidate if you:

• Have obtained 2-3 years experience in an Analyst role in the Commercial Banking environment
• Have obtained a Bachelor of Business Administration/Finance related qualification
• FAIS Accredited qualification Exposure to Credit Applications in Commercial environment.
• RE5 Preferential Sales and Credit exposure essential
• Have experience of dealing with high level customer queries in business environment.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

We look forward to engaging with you!

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 14/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.