Client Onboarding & Implementation Specialist (German speaking)

Meltwater; Johannesburg; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Flexible PTO

Healthcare (Discovery Health)

CalmApp subscription

Hybrid work model

Family leave

Professional development

Job summary

Meltwater in Cape Town is seeking a Client Onboarding & Implementation Specialist to drive seamless onboarding for new clients and rapid adoption of key features. You will lead account setup, tailor team training, and collaborate with account teams to ensure successful knowledge transfer and configuration.

Reporting to the Regional Onboarding & Adoption Manager, you will build strong client relationships, assist in configuring the app, and deliver online and in-person training across the EMEA

Qualifications

• Bachelor's degree or higher required.
• 2+ years in a client-facing role within software implementation or management.
• Strong communication and training delivery skills.
• Ability to build relationships and manage client expectations.

Responsibilities

• Collaborate with cross-functional teams to deliver a tailored onboarding experience.
• Lead client implementations and ensure smooth transitions.
• Provide customized training to clients and ensure adoption of Meltwater features.
• Configure solutions to meet client objectives and expectations.
• Develop reports and dashboards to demonstrate impact of campaigns.

Skills

Client-facing

Software implementation

Training delivery

Relationship building

English proficiency

Education

Bachelor's degree or higher

Job description

What We’re Looking For:

As a Meltwater Client Onboarding & Implementation Specialist supporting the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.

Description

As a Meltwater Client Onboarding & Implementation Specialist supporting the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.

Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.

Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact.

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.


• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.


• Lead and manage client implementations to ensure smooth transitions.


• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.


• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.


• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.


• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.


• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.


• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.


• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.


• Effectively communicate project status and deliverables with internal and external teams to ensure project success.


• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.


• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management


• Excellent written and verbal communication skills in English.


• As our team supports the entire EMEA market, we are interested in speaking to candidates who are fluent or business proficient in at least one or more of the languages below. Please specify all your language skills clearly in your application.




• Arabic


• Dutch


• German


• French


• Spanish




• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.


• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.


• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.


• A customer‑centric mindset, recognizing the significance of maintaining robust customer relationships.


• Strong problem‑solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.


• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.


• A deep understanding of and passion for media, news, and current affairs.


• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.


• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.


• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work‑life balance


• Meltwater demonstrates a commitment to your well‑being by contributing towards Discovery Health, ensuring robust healthcare coverage


• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.


• Energetic work environment with a hybrid work style, providing the balance you need


• Benefit from our family leave program, which grows with your tenure at Meltwater.


• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:

V & A Waterfront, 3 Dock Rd., 8001 Cape Town

When You'll Join:

to be confirmed

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.

Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws