Client Manager

Isilumko Staffing (JHB); Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage the co-office workplace. This role involves ensuring member satisfaction, overseeing office operations, and maintaining relationships. You will coordinate events, manage staff, and ensure the building's maintenance. With a focus on customer service, this position is perfect for someone who thrives in a vibrant environment and enjoys engaging with people. If you are organized, creative, and calm under pressure, this opportunity is for you.

Qualifications

• At least 3 years of experience in booking systems, sales, and customer service.
• Real estate experience is an advantage.

Responsibilities

• Manage onboarding and offboarding procedures for members.
• Organize after-work markets and networking events.
• Ensure compliance with health and safety regulations.

Skills

Planning and scheduling

Time management

Building maintenance

Project management

Customer service orientation

Education

Matric with tertiary business studies

Tools

Xero

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SUMMARY :
POSITION INFO :

JOB PURPOSE :

Manage the operation of the co-office workplace to ensure all members are taken care of, including office, retail, and meeting rooms / workspace.

DUTIES AND RESPONSIBILITIES :

1. Membership
2. Facilitate membership agreements.
3. Monitor agreements to ensure compliance with rules and occupancy limits.
4. Manage onboarding and offboarding procedures.
5. Maintain relationships with members, handle questions and complaints.
6. Monitor office equipment usage (printers, telephones, access control).
7. Ensure timely payment of member accounts.
8. Handle overdue accounts, including payment collection or eviction if necessary.
9. Manage variable expenses invoicing (resources, printing, calls, signage, parking).
10. Oversee payment management, age analysis, and payment chase.
11. Check auto-invoices and maintain house rules documentation.
12. Member management including requests, complaints, onboarding, profile updates, and finding new members.
13. Engage in marketing strategies, including social media posts and member engagement.
14. Communicate with management and organize events.
15. Ensure health and safety and first aid compliance.
16. Participate in shoppe involvement.

2. Management of the building and assets

1. Identify maintenance issues and coordinate repairs.
2. Generate weekly maintenance lists.
3. Report network and printer issues to IT.
4. Ensure sufficient furniture and hardware for members.

3. Management of staff

1. Create and monitor cleaner schedules.
2. Plan and supervise staff working with Halls Retail.

4. Health and Safety

1. Identify risks and implement mitigation plans.
2. Ensure proper PPE use and fire safety measures.
3. Train staff and members in fire extinguisher use.
4. Implement a safety program.

5. Events

1. Organize after-work markets, networking events, and creative Saturdays.
2. Arrange space and facilities for meetings and workshops.

Job Specifications :

Qualifications: Matric with some tertiary business studies.

Experience: At least 3 years working with booking systems, sales, and customer service; real estate experience is an advantage.

Occupational Skills:

• Planning and scheduling
• Time management
• Building maintenance
• Upkeep and housekeeping management
• Project management

IT Skills:

• Outlook (Intermediate)
• Word (Basic)
• Excel (Intermediate)
• Xero (Intermediate)

Behavioural Skills:

• Verbal and written communication
• Problem solving and decision making
• Conflict management
• Handling complaints
• Customer service orientation
• Assertiveness
• Negotiation skills
• Listening skills
• Emotional intelligence

Personal Attributes :

• Outgoing and mature (ability to engage adult-to-adult)
• Creative
• Well-organized
• Calm under pressure
• Decisive
• Good at follow-through