Client Manager

Aon; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the insurance sector is seeking a Client Manager to manage and enhance client relationships within their Large and Enterprise Clients department. The role involves leading client interactions, managing portfolios, and ensuring compliance with industry standards. Ideal candidates have 5-10 years of experience in similar roles, excellent communication skills, and a solid background in insurance policies and markets.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Opportunity for career growth

Qualifications

• A minimum of Grade 12 or equivalent.
• A Bachelor’s degree is preferable.
• Must be registered and fully compliant as a representative with the FSCA under the FAIS Act.

Responsibilities

• Responsible for leading and improving the day-to-day client relationship.
• Delivering accurate client documentation including policy documents and claims statistics.
• Ensuring client satisfaction, retention, revenue, and profitability.

Skills

Advanced analytical skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Organisational skills

Team collaboration

Education

Bachelor’s degree

Grade 12 or equivalent

Tools

MS Word

MS Excel

Job description

Client Manager

Are you an experienced account executive? Ready for the next step in your short term insurance career? Read on!!!

Aon South Africa is recruiting a Client Manager in our Large and Enterprise Clients (Corporate) department, based on a hybrid basis, from our Head Office in Sandton. The role of the Client Manager is to build and improve day to day client relationships, manage client portfolios, provide technical expertise and guidance to less experienced employees, as well as identify and pursue growth opportunities for Aon.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for leading, developing and improving the day to day client relationship

Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients.

Responsible for delivering the renewal process which includes

- preparing and driving all pre-renewal activities

- understanding and driving renewal strategies

- attending to renewal notifications / documentation / confirmations

- facilitating renewal presentations and ensuring collaboration with Aon colleagues and partners attending to post renewal activities

Responsible for structuring insurance programmes that meet the needs of allocated client portfolios

Responsible for delivering accurate client documentation timeously (including policy documents, claims statistics, analytics, benchmarks, etc)

Lading or contributing to renewal meetings and leading or contributing to fee negotiations.

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Responsible for compliant dealings with clients in accordance with FSCA / FAIS / Aon Code of Conduct

Identifies opportunities and contributes into the development of new business with either existing or new clients

Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met

Acts as a support to Strategic Account Manager / Vertical Leader on larger, more complex accounts

Responsible for timeous and accurate invoicing and subsequent credit control.

How this opportunity is different

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered and fully compliant as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge on various classes of insurance and associated policy wordings
• Comprehensive knowledge of the South African and global short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefits clients
• Advanced analytical, technical and problem-solving skills and abilities
• Well - developed communication skills
• Fluency in the English language, both written and spoken
• Good interpersonal and organisational skills
• Ability to work effectively in and with teams

Experience.

• Have a minimum of 5 - 10 years’ experience in a similar or related role.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

Aon South Africa is rated a Level 1 Contributor to BBBEE.

#LI-AO1 2562714 Client Manager

Are you an experienced account executive? Ready for the next step in your short term insurance career? Read on!!!

Aon South Africa is recruiting a Client Manager in our Large and Enterprise Clients (Corporate) department, based on a hybrid basis, from our Head Office in Sandton. The role of the Client Manager is to build and improve day to day client relationships, manage client portfolios, provide technical expertise and guidance to less experienced employees, as well as identify and pursue growth opportunities for Aon.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for leading, developing and improving the day to day client relationship

Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients.

Responsible for delivering the renewal process which includes

- preparing and driving all pre-renewal activities

- understanding and driving renewal strategies

- attending to renewal notifications / documentation / confirmations

- facilitating renewal presentations and ensuring collaboration with Aon colleagues and partners attending to post renewal activities

Responsible for structuring insurance programmes that meet the needs of allocated client portfolios

Responsible for delivering accurate client documentation timeously (including policy documents, claims statistics, analytics, benchmarks, etc)

Lading or contributing to renewal meetings and leading or contributing to fee negotiations.

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Responsible for compliant dealings with clients in accordance with FSCA / FAIS / Aon Code of Conduct

Identifies opportunities and contributes into the development of new business with either existing or new clients

Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met

Acts as a support to Strategic Account Manager / Vertical Leader on larger, more complex accounts

Responsible for timeous and accurate invoicing and subsequent credit control.

How this opportunity is different

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered and fully compliant as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge on various classes of insurance and associated policy wordings
• Comprehensive knowledge of the South African and global short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefits clients
• Advanced analytical, technical and problem-solving skills and abilities
• Well - developed communication skills
• Fluency in the English language, both written and spoken
• Good interpersonal and organisational skills
• Ability to work effectively in and with teams

Experience.

• Have a minimum of 5 - 10 years’ experience in a similar or related role.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

Aon South Africa is rated a Level 1 Contributor to BBBEE.

#LI-AO1