Client Liaison Supervisor – Operations - Cape Town, South Africa

Bowmans; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading professional services firm in Cape Town is seeking a Supervisor to manage client liaison and ensure smooth daily operations. Responsibilities include supervising the reception desk, ensuring effective communication with clients, and managing catering events. Candidates should have at least 5 years of experience in similar roles and possess a diploma in a relevant field.

Benefits

Career development opportunities

Dynamic work environment

Qualifications

• A minimum of 5 years’ experience in a similar role, including 3 years at a supervisory level.
• Strong leadership and management skills.
• Proven ability to develop and maintain relationships.

Responsibilities

• Supervise the operations of the Client Liaison and Reception Desk.
• Manage communication with internal and external clients.
• Ensure all technical equipment is in working condition.

Skills

Supervisory skills

Client relationship management

Effective communication

Education

Diploma in Hospitality or related field

Senior Certificate

Tools

Intellipos (POS) System

Job description

Job Location : Western Cape, Cape Town Deadline : August 21, 2025 Quick Recommended Links

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Purpose :

• Responsible for supervising and the effective coordination of activities between Client Liaison, Main Kitchen (Cape Town), Outsourced Catering Service Provider (Cape Town / Sandton) Business Development and Stock Controlling (Cape Town) in order to meet the requirements of both internal and external clients.
• Act with the best interest in mind of the firm by maintaining effective relationships with clients.

Experience and Qualifications :

• A minimum of 5 years’ experience in a similar role with at least 3 years at supervisory level in a professional services or hospitality environment
• Senior Certificate
• Diploma in Hospitality or related field essential

Key Accountabilities :

Client Liaison, Reception and Switchboard

• Ensure the efficient daily operation of the Reception Desk, Client Liaison Desk by providing guidance to the team / s.
• Ensure that all client facing areas and meeting rooms are well maintained at all times.
• Effectively manage meeting rooms by making use of the meeting room management system.
• Ensure that all technical equipment within these areas are in good working conditions.
• Coordinate with IT to ensure that boardrooms are set up timeously and according to specific requirements.
• Assist with ad-hoc Boardroom bookings
• Operationally ensure that Client Liaison, Reception on and Switchboard is covered at all times
• Receive internal and external client feedback and resolve complaints by providing feedback

Communication

• Ensure that the Client Liaison, Reception and Switchboard teams communicate clearly and concisely using all channels of communication as appropriate
• Follow up with team members if client’s arrival had been announced; inform the client that we have conveyed the message.
• Assist the team / s in continuous follow up communication to ensure a final connection between internal and external clients is made.
• Professionally communicating relevant internal messages as required to team members
• Communicate with all stakeholders such as the catering service provider (Main Kitchen Cape Town) and Business Services to achieve ultimate service delivery.
• Manage incoming and outgoing deliveries and documents which has been delivered to the Client Liaison desk

Relationship Building

• Develop and maintain relationships with all levels of staff as a trusted resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the team
• Develop and maintain relationships with vendors to ensure quality of service delivery

Management and Leadership

• Supervises own teams performance to ensure daily and monthly targets are achieved
• Gives regular, comprehensive and constructive feedback to their team and provides input into their performance appraisals
• Proactively seeks feedback from team members and deals constructively with any criticism
• Adjusts management style to get the best from the individuals within the team
• Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity; provides clear instructions and direction, with reasonable deadlines
• Compiling and communicating weekly roster / s – this should be in line with operational requirements.
• Manage situations where staffing is required on short notice
• Source, present and get approval and purchasing of staff uniforms
• Conduct monthly team meetings, coordinate time off such as lunchbreaks and special requests
• Manage and approve staff leave in line with HR guidelines

Catering and Events (CPT)

• Support the Hospitality Manager and or Executive Chef regarding catering needs and menus for various firm functions
• Follow up with kitchen with regard to catering for meeting rooms and functions
• Work closely with the Hospitality Manager and Events team from start to finish to make sure all events run smoothly
• Work with Hospitality Manager and Stock Controller to ensure that enough stock is available for functions
• Serve as back-up to the stock controller to ensure that all stock requisitioned is recorded and costed to the various departments.
• Oversee the hospitality team regarding set up and striking of an event
• Ensure effective time management for setting up an event.
• Ensure that equipment is secured after an event
• Coordinate with IT and other support teams to ensure that, technical and other tools and equipment is appropriately set up and ready for functions
• Be visible and present at all functions

Stock Control System Transactions - Point Of Sale (POS) - CPT

• Ensuring that daily allocations for catering and events are done to the Intellipos (POS) System
• Source stock for the kitchen
• Back-Up to HM in sign off of purchase orders and invoices
• Ensure payment of invoices timeously
• Foster and maintain good relationships with suppliers
• Liaise with stock controllers about all stock issues System
• Work closely with the Finance Department with regard to month end reports and cost allocations.
• Load and Maintain access cards, credit to partners , managers and Lawyers for coffee shop purchases
• Open and close Time Out Café with the Intellipos (POS) System – Cashing up