Client Liaison Officer Johannesburg

Vsc Solutions; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a motivated individual for an entry-level position focused on managing delivery routes and enhancing customer satisfaction. This role involves utilizing tracking software, engaging with customers, and collaborating with drivers to ensure timely deliveries. The ideal candidate will demonstrate strong problem-solving skills and effective communication to build relationships and drive results. If you are eager to grow in the logistics field and contribute to operational success, this opportunity is perfect for you.

Qualifications

• 1+ year experience in the distribution industry.
• Minimum Road Transport Diploma or Logistics qualification.

Responsibilities

• Manage adherence of routes using tracking software.
• Communicate proactively with customers regarding delivery times.

Skills

Problem-solving

Communication

Customer Service

Education

Road Transport Diploma

Logistics Qualification

Tools

Microsoft Office

Job description

Job Description: The candidate will play a pivotal role in managing the actual vs. planned adherence of routes by making use of tracking software, proactive communication with customers regarding expected delivery times, resolving customer queries, and interacting with drivers.

Duties & Responsibilities

The focus of this job is on achieving results that will create both hard and soft benefits for the customer.

1. Perform daily functions that are initially repetitive, while seeking new and creative ways to achieve additional benefits.
2. Demonstrate self-assurance and confidence to drive results, constantly problem-solve, and engage the commitment of others.
3. Build rapport and relationships with individuals, clients, and groups using an outgoing, poised, and persuasive communication style.
4. Act independently with a sense of urgency and confidence to handle challenges, demonstrating full commitment to the success of the business and high standards of achievement.
5. Focus on results and develop effective systems to achieve results through and with people.
6. Challenge the norm and seek continuous improvement in the work environment.

Desired Experience & Qualifications

As this is an entry-level position, candidates should have one of the following:

1. At least 1 year of experience within the distribution industry, or
2. Minimum Road Transport Diploma, Logistics, or a similar qualification.

Additionally, candidates should have exposure to and an intermediate understanding of Microsoft Office and relevant programs.