Client Liaison Officer - Gauteng

Hollywoodbets; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Hollywoodbets seeks a Client Liaison Officer to enhance customer retention and grow the VIP customer base. The successful candidate will develop targeted strategies and actively engage core clients, ensuring exceptional service for a growing segment of punters. Ideal candidates should possess strong interpersonal skills and experience in account management, particularly within the betting industry.

Qualifications

• Experience in a management role.
• Account Management experience.
• Experience in the betting industry.

Responsibilities

• Develop and implement customer retention strategies for VIP customers.
• Analyze betting trends and client behavior to enhance engagement.
• Provide customer relationship interventions and measure strategy effectiveness.

Skills

Interpersonal skills

Communication skills

Presentation skills

Accountability

Networking

Influencing skills

Client relationship management

Customer service

Education

Relevant degree in customer relations, business, or communications

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Client Liaison Officer Do you think you have what it takes to be our newest Purple Star?

The Client Liaison Officer will be responsible for developing and implementing customer retention strategies and programs that will identify and retain core VIP customers, grow the VIP customer base, increase the betting activities of VIP customers and strengthen the company brand in order to drive revenue targets.

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Experience in a management role
• Account Management experience
• Experience in the betting industry
• A valid driver’s license
  
  

A Bonus To Have

• Relevant degree or equivalent experience in customer relations, business, or communications is desirable
• Additional Language skills
  
  

What You’ll Do For The Brand

• Identify core VIP customers/punters based on a set of criteria across racing, soccer and other sports betting.
• To retain and strive to increase betting activity of a group of select VIP customers/punters through providing customer relationship and recognition interventions appropriate to the relevant customer profile with regards to racing, soccer and other sports.
• Have an ability to analyse betting trends, client behaviour, and performance data to identify opportunities for engagement, personalized promotions, or solutions to improve client retention.
• Increase the customer base to grow the group of VIP punters.
• Provide skills in upselling and cross-selling, promoting new betting options, VIP services, and loyalty programs to clients.
• Actively create relationships with select punters and coordinate events relevant to customer profile (type of punter and betting type). Accompanying punters to ensure a high level of personal attention whilst upholding the Hollywood brand.
• Measure the results of these strategies and report on the value add and return on investment.
• Meet financial targets and growth targets regarding VIP customer/punter betting activities and customer growth.
• Any other related duties that might be required.
  
  

What You’ll Bring To The Team

• Have good interpersonal, communication and presentation skills.
• Strong sense of accountability.
• Demonstrate the ability to establish relationships, effectively applying networking and influencing skills
• Have an ability to think quickly, adapt, and provide effective solutions to client challenges.
• Ensure customer service quality is consistent
• Demonstrates exceptional level of customer service and quality skills
• Strong sense of business acumen
• Demonstrate the ability to focus on results
  
  

If you have not been contacted within 30 days, kindly consider your application to be unsuccessful