Client Liaison Officer

Bowmans (Law Firm); Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A professional services provider in South Africa is looking for a Receptionist to provide excellent client service and manage reception areas. The ideal candidate will have at least 3 years of experience in a similar environment and proficiency in Microsoft Office. Key responsibilities include greeting clients, maintaining boardrooms, and assisting with ad hoc bookings. Strong interpersonal skills and a client-focused approach are essential for this role.

Qualifications

• Minimum of 3 years’ experience in a Professional Services or Hospitality environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide excellent client service to internal and external clients.
• Maintain client-facing areas in good condition.
• Manage reception and client liaison desk.

Skills

Client Focus

Organisational Awareness

Adaptability

Initiative

Teamwork

Interactive Communication

Education

Senior Certificate

Tools

Microsoft Office

Job description

Purpose

Responsible for providing an excellent and professional client service of the highest standard to both internal and external clients, interacting with them and making them comfortable. Controls the front line, boardrooms and assisting with ad hoc bookings.

Experience and Qualifications:

• Senior Certificate
• Minimum of 3 years’ experience in a Professional Services or Hospitality environment.
• Microsoft Office (word, excel, outlook)

Key Accountabilities:

Relationship Building

• Display uncompromised professionalism to both internal and external clients.
• Act as a brand ambassador for the firm
• Greet clients in a warm and welcoming manner.
• Usher clients to correct boardrooms and offer refreshments and attend to client needs or requests.
• Provide a personalized service by understanding preferences of returning external clients as well as internal clients
• Develop and maintain relationships with all levels of staff as a trusted resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the team
• Develop and maintain relationships with vendors to ensure quality of service delivery

Communication

• Communicate clearly and concisely using all channels of communication as appropriate
• Announce client arrival and provide feedback to the client that we have conveyed the message.
• Continuous follow up communication to ensure a final connection between internal and external clients.
• Professionally communicating relevant internal messages as required.

Managing Reception Desk, Client Liaison Desk and Boardrooms

• Ensure that all client facing areas are well maintained at all times.
• Ensure that all technical equipment within these areas are in good working conditions.
• Coordinate with IT to ensure that boardrooms are set up timeously and according to specific requirements.
• Assist with ad hoc Boardroom bookings

Organisational Awareness

• Be knowledgeable about the structure of the firm and services offered.
• Project and build the Firm’s image by understanding the culture and values of the firm.

General Administration

• Operating switchboard when necessary
• Providing general administrative assistance to internal and external clients.
• Deliver cross functional services as required.
• Assist with events when required.

Stakeholder Management

• Work closely with all stakeholders such as the catering service provider and Business Services to achieve ultimate service delivery.
• Managing incoming and outgoing deliveries and documents.

Competencies

• Adaptability
• Client Focus
• Initiative
• Interactive Communication
• Organisational Awareness
• Teamwork
• Work Ethics and Values
• Business Perspective
• Using Information Technology

"Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives”