Client Liaison Officer

Route Management; Germiston; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and ensure exceptional service delivery. This role involves collaborating with internal teams to facilitate smooth project execution, gathering client feedback, and assisting in onboarding new clients. The ideal candidate will possess strong administrative and organizational skills, with a focus on effective communication and problem-solving. Join a dynamic team environment where your contributions will drive customer satisfaction and foster growth.

Qualifications

• Strong administrative and organizational skills are essential.
• Exceptional communication and interpersonal skills required.

Responsibilities

• Coordinate with internal teams for project execution and client satisfaction.
• Monitor client accounts and track performance indicators.

Skills

Administrative Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Customer Service Attitude

Job description

This position offers the opportunity to build meaningful professional relationships while representing the company's values and services to a diverse client base. Working in a team environment to ensure excellent communication between relevant stakeholders.

• Coordinate with internal teams to ensure smooth project execution and client satisfaction.
• Gather and communicate client feedback to relevant stakeholders.
• Assist the sales team in onboarding new clients and facilitating a seamless transition.
• Monitor client accounts, track key performance indicators, and ensure customer retention and growth.
• Resolve any issues or conflicts that may arise during client engagements.
• Communicate well between sales team, analysts and clients
• Provide required information and documents to clients.
• Provide support and assistance to other management teams.
• Very strong attention to detail
• Assist in Maintaining Management Documentation
• Provide basic and accurate information in-person and via phone / email.
• Ensure all documentation and communication are done according to company’s quality management system policies and procedures

Requirements

• Very strong administrative skills
• Exceptional communication and interpersonal skills, with the ability to establish trust and rapport.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Effective problem-solving skills and the ability to think critically under pressure.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skill
• The ability to prioritize tasks
• Customer service attitude
• Must be able to work well in a team environment