Client Liaison

Responsibilities/Tasks

• Develop and maintain strong relationships within corporate clients.
• Serve as a primary point of contact for client enquiries and requests.
• Understand client needs and collaborate with internal and external teams, to deliver tailored and effective digital solutions.
• Prepare proposals and cost estimates, managing the balance between ensuring cost effectiveness for client and profitability for Interfront.
• Identify opportunities for upselling and cross selling additional services.
• Coordinate the technical team and any third parties on the requirements to deliver the project successfully and within budget.
• Monitor project progress and ensure timely delivery of solutions.
• Manage multiple project delivery, using ticketing and project coordination tools.
• Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.
• Prepare and present reports.
• Receive system support queries from clients, evaluate and replicate issues where necessary, as well as manage the process of implementing production fixes.
• Stay abreast of industry trends in software development and those affecting clients’ products and services.
• Manage project communication, including project plans, meeting minutes, system support queries and task management.
• Perform impact analysis for project changes and manage the change variation accordingly.
• Understand the Interfront software release process and manage releases to ensure delivery within agreed timeframes.

Requirements

Minimum Requirements

• Degree, diploma in marketing, business administration, computer science and/or matric with proven experience of at least 4 years, coordinating client engagements and/or project implementation, within the bespoke software development industry.
• Proficient understanding of software development life cycle (SDLC).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and negotiation skills.
• Proficient user of Microsoft Office applications.
• Proficient in software design, user interface and customer experience principles.
• Proficient in project management (Certification beneficial).