Client-Focused FAIS Branch Advisor

firstrand; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Relationship building

Challenging environment

Growth opportunities

Brand ambassador

Job summary

FirstRand Group’s FNB POP is seeking a Branch Advisor to deliver compliant financial advice and foster strong client relationships in a high-volume branch setting. You will educate customers on the most suitable banking channels and ensure records are complete and up-to-date.

Ideal candidates demonstrate FAIS knowledge, TCF adherence, and a customer-first approach, with the ability to hit sales and service targets while upholding governance standards.

Qualifications

• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch environment.
• Educate clients on banking platforms aligned with their needs.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.

Skills

FAIS & TCF understanding

Client-centric advice

Communication skills

Sales orientation

Education

Grade 12/NQF 4

NQF5 Banking/Business Admin/Customer Service

Job description

FirstRand Group’s FNB POP is seeking a Branch Advisor to deliver compliant financial advice and foster strong client relationships in a high-volume branch setting. You will educate customers on the most suitable banking channels and ensure records are complete and up-to-date.

Ideal candidates demonstrate FAIS knowledge, TCF adherence, and a customer-first approach, with the ability to hit sales and service targets while upholding governance standards.