Client Engagement & Operations Lead

Sasso Consulting (Pty) Ltd; Sandton; Sur place; ZAR 279 000 - 357 000; Plein temps

Avantages offerts par ce poste

Commission

Résumé du poste

Sasso Consulting (Pty) Ltd is seeking a Client Engagement & Operations Lead to manage a portfolio of corporate clients, coordinating learnerships and ensuring delivery of training programmes in a Johannesburg-based role.

The position blends client engagement with commercial account management and B-BBEE expertise, demanding strong relationship-building, renewal negotiations and cross-department coordination to drive client retention and revenue growth.

Qualifications

• Minimum 3 years of relevant account management or consulting experience in a South African SETA-B-BBEE environment.
• Working knowledge of the B-BBEE Codes of Good Practice, particularly the Skills Development element.
• Experience with learnerships, skills development programmes and corporate training solutions.
• Ability to interpret and explain B-BBEE Skills Development scorecard calculations to corporate clients.
• Strong proposal writing, reporting and administrative skills.

Responsabilités

• Manage and maintain relationships with an allocated portfolio of corporate clients.
• Conduct annual client renewal discussions aligned with B-BBEE measurement dates.
• Coordinate the implementation of learnerships and training programmes across internal departments.
• Provide weekly updates on client engagements, renewals and new business opportunities.
• Support clients with documentation required for annual B-BBEE verification audits.

Connaissances

Account management

Client relationships

B‑BBEE consulting

Skills development

Stakeholder management

Proposal writing

Description du poste

Client Engagement & Operations Lead

Location: Paulshof, Sandton, Johannesburg

Employment type: Permanent, full-time

Salary: R25,000 – R32,000 per month, negotiable depending on experience, plus commission

Start date: As soon as possible

Industry: Skills development, training, learnerships and B-BBEE consulting

About the position

Our client, an established South African skills development and accredited training organisation, is seeking a Client Engagement & Operations Lead to join its Johannesburg team.

This mid-level position is suited to a commercially minded professional with experience in corporate account management, B-BBEE consulting, skills development or SETA-accredited training environments.

The successful candidate will manage an allocated portfolio of corporate clients, maintain strong relationships, secure annual renewals and coordinate the successful delivery of learnerships and training programmes.

The position combines client engagement, commercial account management, operational coordination and B-BBEE Skills Development expertise.

Key responsibilities

Client engagement and account management

• Manage and maintain relationships with an allocated portfolio of corporate clients.
• Conduct annual client renewal discussions aligned with B-BBEE measurement dates.
• Secure annual skills development commitments and signed client agreements.
• Work with consultants to interpret B-BBEE scorecard calculations and advise clients on their skills development investments.
• Identify suitable learnership, training, hosting, absorption and beneficiary development solutions.
• Prepare client proposals and service level agreements.
• Maintain accurate records of client engagements, renewals and secured revenue.
• Identify opportunities for additional business and new client acquisition.
• Build and maintain relationships with B-BBEE consultants, verification specialists and industry associates.

Operational coordination and delivery

• Coordinate the implementation of learnerships and training programmes across internal departments.
• Act as the primary point of contact between corporate clients and operational delivery teams.
• Liaise with sourcing, administration, verification, training, projects, placement and payroll departments.
• Monitor programme progress and ensure client commitments are delivered.
• Coordinate the resolution of learner-related queries, stipend issues, replacements and terminations.
• Ensure client programmes comply with applicable skills development legislation and regulatory requirements.
• Support clients with documentation required for annual B-BBEE verification audits.
• Ensure agreements, learner records, certificates and supporting documentation are accurate and readily available.
• Identify operational challenges and coordinate appropriate solutions.

Reporting and commercial responsibilities

• Provide weekly updates on client engagements, renewals and new business opportunities.
• Track monthly revenue secured through existing clients and new business.
• Maintain accurate client and programme records.
• Monitor client satisfaction and identify opportunities for service improvement.
• Work closely with senior management to support client retention and business growth.

Minimum requirements

• Minimum 3 years of relevant account management, client relationship management or consulting experience within a South African SETA-accredited training provider or B-BBEE consulting environment.
• Working knowledge of the B-BBEE Codes of Good Practice, particularly the Skills Development element.
• Understanding of learnerships, skills development programmes and corporate training solutions.
• Knowledge of hosting agreements, absorption arrangements and beneficiary development initiatives.
• Ability to interpret and explain B-BBEE Skills Development scorecard calculations to corporate clients.
• Experience managing corporate client relationships and annual renewals.
• Strong proposal writing, reporting and administrative skills.
• Experience coordinating work across multiple departments or operational teams.
• Excellent written and verbal communication skills.
• Strong organisational, problem-solving and stakeholder management abilities.
• Ability to work independently and manage multiple client requirements simultaneously.

Advantageous experience

• Experience working with SETAs, QCTO requirements and occupational qualifications.
• Experience coordinating learnership programmes from implementation through completion.
• Exposure to B-BBEE verification processes and audit documentation.
• Experience negotiating corporate training agreements and securing client renewals.
• Existing relationships within the South African skills development or B-BBEE consulting industry.

Ideal candidate profile

We are looking for a confident, professional and highly organised individual who enjoys working directly with corporate clients.

The ideal candidate will be commercially aware, detail-oriented and capable of balancing client relationship management with operational delivery.

They should be comfortable engaging with senior corporate stakeholders, interpreting skills development requirements and coordinating multiple projects.

This role requires someone who takes ownership, follows through on commitments and understands the importance of client retention and service delivery.

Remuneration and benefits

• Monthly salary negotiable depending on experience.
• Commission on new business secured and converted into paying clients.
• Additional commission on qualifying annual client renewals.
• Employer-funded provident fund contribution of 7.5% after six months.
• Employer-funded disability, risk and funeral cover after six months.
• Permanent employment within an established skills development organisation.

Application requirements

Candidates must demonstrate relevant experience within the South African skills development, learnership or B-BBEE consulting industry.

Applicants with general customer service or account management experience but no relevant industry exposure may not meet the requirements of this specialised position.