Client : EcoTech Position : 365 Senior Technical IT Specialist Industry : It Location : Pretori[...]

Hutech Head Office; Pretoria; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established IT managed services company is seeking a Senior Technical IT Specialist to leverage their expertise in Office 365 and desktop support. This role offers the opportunity to work with cutting-edge Microsoft technologies, including Exchange Online, SharePoint, and Teams, while providing exceptional support to clients. With a focus on professional growth and mentorship, the position promises a dynamic work environment where your contributions will significantly impact client satisfaction and operational efficiency. If you are a proactive problem solver with a passion for technology, this position is a perfect fit for you.

Qualifications

• 3-5 years experience in Office 365 and desktop support.
• Strong technical support skills with Microsoft 365 technologies.

Responsibilities

• Provide administration for Microsoft 365 and related applications.
• Troubleshoot and resolve technical problems for clients.

Skills

Office 365

Technical Support

Problem Solving

Desktop Support

Windows 10

Windows 11

MacOS Support

Tools

Microsoft 365

Azure

N-Able

Job description

Join a national and established reputable IT Managed services company and bring on board your senior technical support experience.

POSITION INFO :

Position : 365 Senior Technical IT Specialist

Industry : IT

Salary : Market Related

Key Responsibilities :

• Minimum 3-5 years focused on Office 365 as well as desktop support.
• Senior Technical Support role.
• Great growth opportunities based on performance.
• Provide support and perform maintenance within client organizations' computing environment utilizing Endpoint Management technologies.
• Manage, provide support on, and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.
• Troubleshoot problematic areas using onsite visits, telephone, email, or support.

Duties & Responsibilities :

• Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform.
• Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Perform independent analyses, communication, and problem-solving.
• Work with little supervision and require initiative and judgment.
• Progress/close incidents to satisfactory conclusions on the incident system.
• Work with vendor support contacts to resolve technical problems.
• Provide mentorship and training to co-workers.
• Other duties as required.
• 4-5 years’ experience with Windows 11, Windows 10, Windows 7/8, and MS Office 2016-2021.
• Experience supporting MacOS.
• Experience with N-Able products including N-Central, Cove Data Protection, and Mail Assure.
• Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, and other Office 365 applications.
• Maintain a thorough understanding of existing and emerging Microsoft 365 core technologies.