Client-Centric Banking Advisor

FNB South Africa; Bloemfontein; On-site; ZAR 120,000 - 180,000; Full time

Job summary

FNB South Africa invites applications for a Branch Advisor position in Bloemfontein as part of the POP network. The role provides compliant financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA, and TCF standards while building trusted client relationships.

You will educate customers on banking platforms, maintain accurate client records, and work toward achieving branch sales and service targets, demonstrating empathy and integrity in every

Qualifications

• Grade 12/NQF4 is required.
• NQF Level 5 FAIS recognised certificate preferred.
• 1–3 years in customer-facing roles in financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by addressing transactional needs.
• Educate customers on the Banking platform aligned with their needs.
• Complete and maintain accurate client records and documentation.
• Aim to meet individual and branch sales and service targets.
• Demonstrate ethical conduct and accountability for performance.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within turnaround times

Skills

Customer service

Relationship building

Sales targets

Empathy

Industry knowledge

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB South Africa invites applications for a Branch Advisor position in Bloemfontein as part of the POP network. The role provides compliant financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA, and TCF standards while building trusted client relationships.

You will educate customers on banking platforms, maintain accurate client records, and work toward achieving branch sales and service targets, demonstrating empathy and integrity in every