Credit Champion- Cullinan

Job Summary: Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call Centre, focusing on Personal and Commercial product servicing).

DUTIES AND RESPONSIBILITIES

1. Determine, plan and set targets for the team
2. Responsible for the management of the departmental budget
3. Plan departmental activities
4. Roster shifts accordingly
5. Ensure quality is met
6. Responsible for the development of the Team Leaders
7. Responsible for the department staffing, Recruitment and Selection
8. Performance management, including management of disciplinary processes
9. Continuous improvement of training methods, performance measurement systems, underwriting standards etc.
10. Compile and submit management reports
11. People management
12. Relationship management with various stakeholders i.e. intermediaries

COMPETENCIES REQUIRED

1. Strategic and operational leadership ability and know how
2. Organised, self-disciplined and self-motivated
3. Results and deadline driven
4. Coaching skills
5. Tenacity and resilience
6. Ability to work in a team environment
7. Excellent interpersonal and communication skills (written / verbal)
8. Judgment and problem-solving skills
9. Computer literate
10. Take ownership and responsibility
11. Leading through vision and values
12. Enthusiastic about the job and the company
13. Excellent track record within current department

QUALIFICATIONS REQUIREMENTS

1. Relevant qualification will be highly beneficial
2. FAIS accreditation
3. Advanced Excel skills (You will be expected to do projections on graphs etc.)
4. FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage

EXPERIENCED REQUIREMENTS

1. The ideal candidate must have knowledge and insight about the Client Care department (having management experience in more than one operational Client Care Department would be highly beneficial)
2. 5 years' managerial experience (essential)
3. Experience as a Department Manager will be an advantage
4. Broker Servicing Management experience (advantageous)
5. Relevant experience and accreditation in personal and commercial product (essential)