Client Care Agent

Law For All; Milnerton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An award-winning company is seeking a Client Care Agent to join their Client Services team. This role is perfect for someone passionate about delivering exceptional service and ensuring client satisfaction. As a Client Care Agent, you will engage with clients, address their needs, and provide solutions that exceed expectations. You will play a crucial role in maintaining a positive image for the company while working in an agile team environment. If you are motivated, compassionate, and ready to take initiative, this opportunity is for you.

Benefits

Agile Team

Competitive Package with benefits

Professional Development

Qualifications

• 2 years of experience in a Contact Centre or customer service environment.
• Full computer literacy and good communication skills.

Responsibilities

• Answer inbound and outbound calls and respond to client inquiries.
• Assist clients with policy administration queries and updates.

Skills

Customer Service

Communication Skills

Initiative

Team Player

Education

Grade 12

Job description

Join our Client Services team as a Client Care Agent. If you are passionate about delivering exceptional service, we would love to hear from you. Apply today!

SUMMARY

Law For All views the role of Client Care Agent as one that requires compassion, friendliness, and professionalism. The successful candidate will be responsible for attending to all client care, member service, complaint, enquiries, call transfers, etc. Referring telephonic calls to the correct departments, providing the necessary services to the public in portraying a positive image and attitude.

RESPONSIBILITIES:

(The duties outlined below are not exhaustive, and any reasonable request or demand made by LAW for ALL, or that the office might require, will be the responsibility of the Client Care Agent to comply with and/or attend to)

1. Answer courteously to inbound and outbound calls as well as respond to clients inquiries.
2. Attend and assist clients with policy administration queries, including:

• Updating client’s personal information
• Updating/changing banking details or debit order switch instructions
• Cancelling policies
• Attending to payment and deduction-related queries
• Sending fulfilment packs to clients
• Sending group scheme policy queries to our corporate department
• Attending to PTP’s
• Attending to any other Policy Administration function

Attend to any reasonable instruction from the employer.

Assist with ad hoc policy administration requests from management and/or executive level.

Transfer calls and other communication to the relevant department.

Deliver exceptional service that exceeds clients' expectations through proactive, innovative, and appropriate solutions.

MINIMUM REQUIREMENTS:

• Grade 12;
• 2 years’ working experience in a Contact Centre or customer service environment;
• Honesty and integrity;
• Ability to speak, write, and understand African languages such as Sotho, Tswana, Sepedi, Venda, Tsonga;
• Full computer literacy and good communication and administration skills;
• Ability to take initiative;
• Excellent team player;
• Ability to work independently;
• Positive and motivated attitude.

WHAT WE OFFER

• An Agile Team
• Competitive Package with benefits
• Professional Development

LIPCO - LAW FOR ALL is an award-winning company, listed as one of the Top 20 places to work in South Africa by the Top Employers Institute.

Deadline to submit your CV and qualifications is Monday, 12th May 2025.

If you haven't received any communication from us within two weeks after the deadline, please consider your application unsuccessful.