Client Account Manager - New Business

Dotcom Software Solutions; Centurion; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in IT consulting seeks a Client Delivery Manager to enhance client relationships and ensure service excellence. The ideal candidate will have a strong IT background, exceptional communication skills, and a passion for client service. This role involves engaging with clients, managing resources, and analyzing data to drive improvements and growth.

Qualifications

• Exceptional verbal and written communication skills required.
• Experience with resource management of IT consultants necessary.
• Deep understanding of the IT sector, especially consulting.

Responsibilities

• Engage regularly with clients to ensure satisfaction and performance.
• Analyze data to understand consumer behavior and industry trends.
• Coordinate the delivery of consulting staff at client locations.

Skills

Communication

Problem Solving

Analytical Thinking

Adaptability

Organization

Education

Matric certificate

IT Diploma or Degree

Job description

Dotcom Client Delivery Manager

Dotcom has been operating since 2012, offering revolutionary software and innovative solutions across various sectors. Our global footprint continues to grow, and we are expanding our team.

We are seeking experienced Client Delivery Managers to join our team on a hybrid working model, based at our head office in Centurion.

Role Overview

The Account Manager acts as a client and consulting advocate within the consulting department, ensuring client and consultant needs are understood and met. Responsibilities include sales (acquiring new business and nurturing existing clients), handling client complaints, data collection and analysis, and enhancing the customer experience.

The ideal candidate understands IT consulting, fixed-term consulting, and T&M projects. Opportunities exist to cross-sell Dotcom's solutions, including managed services, custom software development, and Azure cloud migration.

Candidate Profile

We seek proactive, communicative candidates passionate about IT consulting and client service. They will serve as a primary contact for clients and consultants, building long-term relationships and providing tailored solutions. They will also support internal teams by gathering information, analyzing client data, and identifying industry trends.

Key skills include exceptional communication, problem-solving, resourcefulness, analytical thinking, adaptability, and organization. A strong focus on new business development is essential.

Responsibilities

• Engage regularly with clients to meet their needs and ensure resource performance, while growing the contractor base.
• Maintain weekly contact with consultants at client sites, ensuring performance and satisfaction.
• Coordinate the delivery of consulting staff at client locations.
• Manage reporting and integrity of month-end processes.
• Understand client needs and articulate Dotcom's value proposition.
• Build and maintain trust-based relationships with clients and consultants.
• Collaborate with internal teams to fulfill client requirements.
• Analyze data to understand consumer behavior and industry trends.
• Maintain accurate records of client interactions.
• Stay informed about company products and services.
• Handle complaints and improve processes to prevent recurring issues.
• Act as a client advocate to enhance their experience.
• Support month-end and timesheet reconciliations.
• Manage opportunities on Monday.com.

Minimum Requirements

• Matric certificate
• IT Diploma or Degree
• Exceptional verbal and written communication skills
• Strong customer relationship skills
• Experience with resource management of IT consultants
• Deep understanding of the IT sector, especially consulting

Soft Skills

• Enthusiasm for collaboration and communication within distributed teams
• Passion for resolving client issues
• Receptiveness to feedback and continuous improvement
• Knowledge of industry trends and technologies
• Team-oriented mindset
• Lifelong learning attitude
• Creative problem-solving skills
• Effective communication abilities
• Meticulous, organized, and detail-oriented work style