Clerk Receptionist

NHS; Newcastle; On-site; ZAR 580,000; Part time

Job summary

A medical facility is seeking a part-time Clerk Receptionist to join their admin team. The role involves scheduling patient appointments and providing administrative support within the Dental Hospital. Ideal candidates should possess excellent communication skills, experience in a customer care role, and a strong knowledge of Microsoft Office. The position offers a salary of £24,465 a year pro rata and requires previous office-based experience.

Responsibilities

• Provide an efficient and effective administrative service to patients and the multi-disciplinary team.

Skills

Very good keyboard skills

Good communication and organisational skills

Accuracy and attention to detail

Good interpersonal skills

Able to prioritise workload

Excellent telephone manner

Education

GCSE in English Grade C or equivalent

NVQ Level 2 or equivalent

Tools

Microsoft Office

Job description

Overview

Job summary: An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.

NO AGENCIES PLEASE

Main duties

Working within the Appointment Centre Office scheduling new patient appointments using the partial booking process and registering new patient referrals on to the system or working on one of our busy Outpatient receptions areas within the Dental Hospital.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.

Details

Date posted: 22 September 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 317-2025-34-13-DR-A

Job locations: Newcastle Dental Hospital, 317 04 Newcastle Dental Hospital, NE2 4AZ

Job responsibilities

To provide an efficient and effective administrative service to patients and the multi-disciplinary team.

Person Specification

Qualifications

• Essential: GCSE in English Grade C or equivalent; NVQ Level 2 or equivalent
• Desirable: ECDL; RSA 1 or 2 or equivalent

Skills

• Very good keyboard skills
• Good communication and organisational skills
• Accuracy and attention to detail
• Good interpersonal skills
• Able to prioritise workload
• Excellent telephone manner

Experience

• Essential: Previous experience in a customer care role within an office based environment
• Desirable: Working within NHS or hospital environment

Knowledge

• Essential: Good working knowledge of Microsoft Office
• Desirable: PAS / eRecord

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required.