Clerk Customer Services

ABSA GROUP; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated Clerk for Customer Services to enhance client interactions and streamline processes. This role involves addressing customer inquiries, managing stakeholder relationships, and ensuring compliance with risk policies. The ideal candidate will have a passion for customer service and a commitment to self-development. Join a dynamic team where your contributions will directly impact client satisfaction and service excellence in the banking sector. This is a fantastic opportunity for those looking to grow in a supportive environment while making a difference.

Qualifications

• Proven experience in customer service roles with a focus on efficiency and accuracy.
• Strong understanding of risk compliance policies in customer service.

Responsibilities

• Respond to customer inquiries and complaints efficiently and courteously.
• Monitor compliance with risk and legal requirements in customer service.

Skills

Customer Service

Accounting

Controlling

Education

Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies

Bachelor's Degree

Job description

We are looking for a Clerk Customer Services.

Missions :

1. Customer Service : Respond efficiently, accurately, and courteously to all customer service matters, complaints, and requests.
2. Support the development and maintenance of processes in the Customer Services Centre : Adhere to all processes in the CMP Customer Services Centre and identify opportunities to improve Client Servicing processes.
3. Monitor and control risk associated with the Customer : Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements.
4. Stakeholder Management : Establish and maintain good professional relationships with relevant stakeholders to remain informed of their needs and issues and respond rapidly and effectively.
5. Self-development : Be proactive about own training and development.

Qualifications :

• Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies (Required)

Job criteria :

• Category: Accounting, controlling, finance
• Industries: Banking, insurance, finance
• Employment type: Permanent contract
• Region: Northern Cape
• City: Prieska
• Experience level: 2 to 5 years
• Educational level: Bachelor
• Key Skills: accounting, controlling
• Number of Positions: 1

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